What are the responsibilities and job description for the CHEVROLET SERVICE ADVISOR position at AUBURN CHEVROLET?
Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all automotive repair needs are met efficiently and effectively. This role requires strong communication skills, a solid understanding of automotive services, and the ability to upsell additional services to enhance customer satisfaction and loyalty.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services required, including shocks struts, brake repair, and vehicle maintenance.
- Upsell additional services based on customer needs and vehicle condition.
- Manage service appointments and ensure timely completion of repairs.
- Maintain accurate records of customer interactions, service history, and transactions including cash handling.
- Collaborate with technicians to ensure quality service delivery and address any concerns or questions from customers.
- Stay updated on automotive repair trends and best practices in auto service management.
- Handle customer complaints with professionalism and resolve issues effectively.
Skills
- Strong knowledge of automotive repair processes, including diesel engine repair and auto body repair.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Proven upselling skills with a focus on enhancing customer experience.
- Experience in cash handling and managing transactions accurately.
- Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
- Familiarity with vehicle maintenance practices and auto service management principles.
- A proactive approach to problem-solving with a strong customer service orientation.
Join our team as a Service Advisor where your expertise will contribute to delivering exceptional automotive services while fostering lasting relationships with our valued customers.
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Every weekend
- Weekends as needed
Ability to Commute:
- 1600 Auburn Way N ,Auburn, Washington 98002 (Required)
Ability to Relocate:
- 1600 Auburn Way N ,Auburn, Washington 98002: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $120,000