What are the responsibilities and job description for the Student Staff - Ticket Sales and Event Operations position at Auburn?

Position Details

Position Information

Requisition Number	Stu04024P
Home Org Name	AU Performing Arts Center
Division Name	Administrative Effectiveness
Position Title	Student Staff - Ticket Sales and Event Operations
Working Title (if different from Position Title)
Job Summary	Join the Ticket Sales and Event Operations Team at the Jay and Susie Gogue Performing Arts Center! The Ticket Sales and Event Operations student staff member at the Jay and Susie Gogue Performing Arts Center is a part-time, year-round position available to Auburn University students. Students will assist patrons with ticket purchases and inquiries, both in person and by phone, manage will call, and help visitors find concessions, restrooms, and their seats at performances. They will also assist with equipment setup, execution, and breakdown for rentals, rehearsals, and performances at the Woltosz Theatre, Amphitheatre at the City of Auburn Lawn and Porch, and other Gogue Center spaces. Events may include concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals. Additionally, staff will act as welcoming ambassadors, providing exceptional hospitality and customer service to patrons, donors, special guests, and visiting artists. Why should YOU consider student employment at Auburn University? Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals. Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors. Make a difference. Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Essential Functions	Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person. Display substantial knowledge about GPAC events, performances, ticket sales packages, subscriptions, and policies. Assist patrons with ticket purchases in person or over the phone via the ticketing system. Promptly address patron questions or concerns about the facility. Maintain professionalism and discretion in dealing with organizational and patron information. Provides day-of-show assistance with will-call, concierge, and house management, as assigned. Assistance with event set-up, execution, and breakdown. Sort and store equipment in the proper location in an orderly fashion. Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers. Other duties as assigned.
Why Work at Auburn?
Minimum Qualifications	Enrolled student at Auburn University Expectations: Prior customer service experience is required. Please identify on application if you possess knowledge of any concert/theatrical ticketing programs/software. Ability to understand layouts, meticulously follow set-up, break down, and equipment transporting instructions as assigned. Ability to work independently and with different groups. Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment Must be able to work nights and weekends as required.
Preferred Qualifications	Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc. Possess above-average problem-solving and communication skills. Easily adapts and handles high-pressure situations and deadlines. Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude. Attend all mandatory trainings. Follow procedures set forth by the department and university policies.
Pay Rate	$10.00/hour
Work Hours	Up to 20
City position is located in:	Auburn
State position is located:	Alabama

Posting Detail Information

Posting Date	01/15/2025
Closing Date	06/30/2025
Equal Opportunity Compliance Statement	AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings	https://www.auemployment.com/postings/50762

Salary : $10

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