What are the responsibilities and job description for the Call Center Supervisor position at Aucera?
Job Description
We are currently seeking Call Center Supervisors. If you are looking for an exciting opportunity where you can grow your career. Contact us today!
Benefits
Here’s just some of what we have to offer:
- Competitive Pay
- Medical, Dental, and Life Insurance
- 401K
- Paid Vacation Days
- Corporate Education Reimbursement
Job Requirements
- Bachelors Degree or 4 years of management experience preferred
- Energy and enthusiasm!
- Excellent written and verbal communications skills
- Dynamic personality with a focus on customer service and motivational skills
- Superior organization/time management skills
- Flexible scheduling to cover morning, evening, and weekend shift requirements
Job Responsibilities
As a Call Center Supervisor, you’ll be responsible for valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition
Specific duties for this position include but are not limited to:
- Develop and execute coaching plans based on employee need and as directed by upper management
- Train, develop, and motivate your agents to exceed set performance goals
- Ensure your team is meeting all Corporate, Contact Center and client expectations in all areas of performance, quality and compliance
- Create and maintain a motivating and positive working environment
- Utilize monitoring systems to effectively evaluate and impact performance
At Aucera, YOU are the Difference!
Apply now!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification
Job Type: Full-time
Pay: $30,000.00 - $38,000.00 per year
Benefits:
- 401(k)
Schedule:
- Monday to Friday
Work Location: In person
Salary : $30,000 - $38,000
