What are the responsibilities and job description for the Customer Service Representative position at Aucera?
Job Description
Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success.
At Aucera we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation of life experiences and knowledge that may include work-related activities, family responsibilities as well as academic achievement. Those experiences and knowledge are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.
As a Customer Service Representative, you will provide excellent customer service and support to our client's customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.
While working At Aucera, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.
- Communication and presentation
- Listening, critical thinking and problem solving
- Adaptability and team building
- Decision making
- Goal setting and time management
- Confidence and relevant work experience
If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team.
Job Responsibilities
Specific duties for this role include :
Benefits
Here's just some of what we have to offer :
Job Requirements
Requirements for this CSR role include the below :
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ABOUT AUCERA : Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification. Learn More
