What are the responsibilities and job description for the Customer Development Representative position at Auctane?
About Us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About The Role
The Auctane Customer Development Representative is responsible for driving increased net new revenue for our unmanaged customer account base. Through up-sell and cross-sell strategies, CDR's will focus on selling our unmanaged customers on margin-generating products such as Global Post, UPS DAP, Shipsurance, and DHL Express from ShipStation.
This position is hybrid (3 days per week in office) and is located in Austin, Texas.
Travel Requirements: Up to 10% travel required:
Sales Perks:
If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About The Role
The Auctane Customer Development Representative is responsible for driving increased net new revenue for our unmanaged customer account base. Through up-sell and cross-sell strategies, CDR's will focus on selling our unmanaged customers on margin-generating products such as Global Post, UPS DAP, Shipsurance, and DHL Express from ShipStation.
This position is hybrid (3 days per week in office) and is located in Austin, Texas.
Travel Requirements: Up to 10% travel required:
Sales Perks:
- 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
- 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
- 🤝 Auctane Roof Top Happy Hours
- Achieve monthly sales quotas by closing high volume cross and upsells
- Build and maintain strong sales pipeline and forecast
- Strategic pipeline management
- Building relationships with prospects and internal stakeholders to grow new business
- Run a full sales cycle from outbound prospecting to closing deals
- Conduct demo, closing, negotiations, proposal and prospecting meetings
- Conduct proper account planning/mapping to identify areas of opportunity
- Deadline-driven
- Problem solver
- Willing to learn and be stretched
- Willing to have fun
- Strong phone and written communication skills
- Strong understanding of SaaS
- An understanding of the shipping and logistics environment
- Ability to manage an enterprise level selling methodology
- Proven track record of achieving a sales quota
- Willing to learn and be stretched
- Willing to have fun
- Salesforce
- Salesloft
- Zoominfo.com
- LinkedIn Sales Navigator
- Gmail
- Orum
- 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
- 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
- 🌅 We offer 12 paid holidays for all of our US employees!
- 💰401k employer matching program – because your future deserves a friendly boost!
- ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
- 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
- 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
- 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
- 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
- 🏋🏾♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
- 🧠Employee Assistance Program. We offer up to 8 free mental health sessions.
- 💪🏽We offer gym discounts to help you stay fit and healthy!
- 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
- 🔗 Employee Referral Program! We reward employees helping us find top talent!
- 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
- Sit for prolonged periods of time
- Utilize wrist and hands for a prolonged period of time
- Walk short distances
- Stand for short periods
- Speaking and conversing with others
- Lift up to 25lbs without assistance up to chest height
If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
