What are the responsibilities and job description for the Parts Advisor position at Audi of Tucson?
Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are looking for a Parts Advisor to join our team, to manage the parts sales process and ensure a positive customer experience with the Parts Department. In this highly collaborative role, you will assist retail and wholesale customers with their auto parts and accessories needs. Ideal candidates are communicative, great at building relationships, and have strong follow up skills. The Parts Advisor reports to the Parts Manager.
What We Offer:
- Competitive Compensation!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Manage the parts sales process including locating, ordering, pulling parts from inventory, processing payments and finalizing orders.
- Communicate with vendors and customers regarding parts order status, keeping customers informed on any delays or updates.
- Assist customers in person and over the phone with price quotes, invoices and other relevant information.
- Maintain the appearance of the parts counter and retail displays.
- Assist with maintaining accurate inventory levels and routine inventory counts, notifying the Parts Manager of out-of-stock parts or materials that need immediate attention.
- Verify that internal parts requests are billed to the repair order.
- Provide exceptional customer service to internal and external customers.
Desired Qualifications and Experience:
- Previous retail or wholesale auto parts sales experience is preferred.
- Automotive knowledge is helpful; dealership experience is a plus.
- Ability to read and comprehend parts catalogs.
- Exceptional customer service and interpersonal skills, in person and over the phone.
- Team-oriented with a positive attitude.
- Basic computer skills required; DMS experience is a plus.
- Ability multi task effectively in a fast-paced environment.
- Ability to lift up to 50 lbs.
- A valid driver’s license and clean driving record are required.
- Must pass a pre-employment background check and drug screening.
To Apply: If you are a motivated individual with a passion for automotive parts and customer service, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
