What are the responsibilities and job description for the Service Advisor - Audi Valencia, Valencia, CA position at Audi Valencia?
Service Advisor Descriptions:
A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services, and contacting customers to update them about their vehicle’s repair status.
Service Advisor Duties:
- Greeting customers and directing them to an available technician
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customers with deciding to fix their car through the dealership’s shop or trading the vehicle in
- Overseeing and managing the service center’s scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Strictly following procedures outlined in the BAR Write it Right manual
Service Advisor Skills and Qualifications:
- Customer service skills: Service Advisors deal with suppliers, provide estimates, and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
- Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
- Comprehension skills: Service Advisors should be able to comprehend customers' questions and concerns as well as what is being said when technicians give complex service recommendations.
- Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online, and speaking with technicians.
- Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
- Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills is an essential part of the job.
Audi experience is preferred but not required.
CDK experience is preferred but not required.
Xtime experience is preferred but not required.