Customer Success Manager

Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.

We are a fast growing technology startup in B2B SaaS, and have raised $12m in funding.

What will you do?

• Identify up-sell and cross sell opportunities and deliver against set renewal & expansion targets (North America and Europe)
• Manage a Book of Business end to end, from onboarding, engagement (3/6/9 month check ins), Success Reviews, WIPs and Renewals
• Range of customers - segment engagement based on high touch/low touch/strategic
• Preemptively identify customers that are at risk of churn and work on churn save
• Assist customers launch marketing campaigns and ensuring they are using best practices
• Ensure our customers are getting value from our platform and have a clear understanding of their pain points and KPIs they are trying to achieve with Audience Republic.
  
  

You are someone who

• Has at least 2 years experience in Customer Success for a SaaS company
• Has experience working in a startup environment
• Self Starter, Startup experience with a solution mindset. Each CSM runs their Book of Business as they would their own company.
• Experience in the music or events industry - would be nice to have but not a must!
• Is based in East Coast Canada
  
  

Why you will love it here

• You will be part of building something BIG!
• Youll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energized.
• What you work on every day makes a BIG IMPACT on the business and your role will be critical in the success of the company.
• Have the ability to contribute product ideas regardless of what team you are in.
• Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
• Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.
  

How do we work?

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.