Patient Care Coordinator (PCC)

Summary:

The primary job function of the Patient Care Coordinator (PCC) is to promote better hearing by coordinating all aspects of patient care at Audiology Concepts. The PCC is a crucial part of our patient care team. They are the first person patients encounter at Audiology Concepts and they lay the groundwork for how a patient or guest of the practice will be treated.

We take pride in being the best hearing practice in terms of patient care and customer service. There are certain aspects of the PCC role that support other roles within the clinic, but everyone in the practice is expected to help support our PCCs in achieving their goals as well.

This is a full time position working 40 hours per week. The position will work Monday - Thursday in our Forest Lake clinic location and Friday in our Cambridge location.

Job Responsibilities:

1. Responsible for telephone communication with patients.

a. Answer all incoming telephone calls for multiple clinic locations.
b. Proactively call scheduled patients to confirm appointments.
c. Reach out and schedule appointments from online appointment generator.

2. Ensure the clinic is warm and inviting for any visitors.
a. Provide our patients and visitors with a welcoming environment, ensure the reception area is clean and tidy and make fresh cookies and coffee each day.
b. Greet patients with a smile as they arrive, inform hearing care providers when their patient is ready.

3. Responsible for the clinic schedule across all locations.

a. Patient communication can come in for any of our 6 current locations, and the PCC is responsible for appropriately scheduling for all hearing care providers in any clinic.
4. Complete all administrative work in a timely manner.

a. Ensure all intake forms have been properly filled out.
b. Process payments for patient visits.

Audiology Concepts is committed to bringing in team players, with a clear track record of putting the team before self. The ideal candidate will have a demonstrated history of:

· Being a self-starter, organized, and proactive.

· Excellent customer service. A true calling for going above and beyond, helping others, and making them feel at home.

· Always willing to help the team wherever it may be needed. No job is too small.

· Honest communication and professional vulnerability.

We offer a comprehensive benefits package, including:

· Escalating paid time off schedule and paid sick leave

· 8 paid company holidays

· Health and Dental benefits with HSA and FSA options

· 401(k) plan

Below are a selection of reviews patients have left us on Google. We are looking for our next PCC to help build our reputation as having the best customer service in the industry:

· “Audiology Concepts, especially [Audiologist], far exceeded any expectations I had for a clinic, audiology or otherwise. They provided us with the best clinical and customer service that we could have expected.”

· “Audiology Concepts provides excellent customer service. They were willing to get me in immediately when other companies had over a month wait. The reception staff were friendly and very helpful. The registration was fast and efficient. The Audiologist provided excellent care and was exceptionally professional. She explained everything well. My report was promptly sent to my physician. I can highly recommend Audiology Concepts.”

· “This place is awesome. I love the empathy they have for your and want to be sure you are hearing the best that you can”

· “Outstanding service.; Audiologist was very professional, compassionate, caring, very helpful and efficient. My entire visit could not have been better. Everything was SUPERIOR!”

· “The folks at Audiology Concepts, both in Edina and Burnsville, are really great to work with. They’ve consistently gone above and beyond to make sure that everything is working well with my new hearing aids. There were also some issues that had to be addressed regarding insurance coverage, and they stayed at it until things were cleared up. (Plus they have yummy cookies! :-)”

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $20