Client Engagement Executive

About us

At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team.

Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here

What you’ll be doing

As a Client Engagement Executive, you will drive client engagement through supporting in-person client events and the client gifting program. You will support the Client Engagement Manager in increasing the number of repeat enquiries from Audley’s best clients.

Key responsibilities include:

• Manage daily and weekly reporting to execute the process and delivery of client gifts
• Co-ordinate supplier orders for the client gifting program and offsite or virtual client events
• Provide gift delivery timeframes to client ensuring alignment with supplier
• Analyze and report on feedback from client surveys
• Support training of the client gifting program processes to drive Sales Team adherence to procedural expectations
• Submit departmental Purchase Orders in accordance with Company process and policy
• Support logistics coordination, invitations, travel arrangements and other administrative tasks required to deliver successful events
• Develop strong working relationships with key clients to be able to refer them to the Country Specialist who can best meet their travel needs ensuring an exceptional client experience
• Comfortable dealing with and resolving customer complaints
• Maintain and update client profile notes and pertinent details in the Company’s client management system

In person days will be hosted in our beautiful Boston, MA office located in the North End! We ask that employees are office-based for a minimum of 3 days per week.

Occasional weekend working may be required in this position.

Hourly salary of $24.03 to $26.44

About you

You are highly organized with exceptional time management and planning skills. You’re able to build and maintain strong relationships with clients, internal stakeholders, and suppliers. Previous customer relationship management systems & reporting experience is desired.

Other key experience needed:

• Flexibility to travel to attend and research event venues as required
• Demonstrates excellent interpersonal and communication skills – both written and verbal
• Exceptional People skills
• Good listening skills
• Strong analytical & problem-solving skills
• Able to work under tight deadlines
• Customer service oriented
• Adaptable and comfortable with change
• Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook
• Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel.

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between our wonderful office and remotely from home. We ask that employees are office-based for a minimum of 3 days per week.

There’s more:

• 90-100% coverage of insurance premiums
• 10 paid holidays including your birthday off!
• 1 day off for volunteering to support a charity, local support group or community work of your choice
• Generous PTO policy (20 days to start, with anniversary-tied increases)
• Flexible hybrid working options
• Opportunities for additional travel
• Friends & Family discounts on our luxury travel services!
• Working with a fun-loving, high-performing, and spirited team 😊

If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!