Guest Services Call Center & Attraction Manag

Guest Services Call Center and Attractions Manager

Position Title: Guest Services Call Center and Attractions Manager

Department: Guest Services

Reports To: Guest Services Director

Location: Audubon Zoo

Position Type: Full-Time

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

The Guest Service Call Center and Attractions Manager is responsible for overseeing the daily operations of the Supervisors and Guest Service team members involved in Audubon Attractions. This role includes managing after-hours events at Cool Zoo and ensuring that all third-party events requiring Guest Services support are appropriately staffed.

The Guest Service Call Center and Attractions Manageris tasked with executing all essential functions related to Cool Zoo, Cabana Rentals, Birthday Parties, and various events associated with Cool Zoo as assigned. Additionally, this role may involve assisting with other related duties as needed, demonstrating a strong commitment to maintaining the highest standards of guest service and operational excellence. The Guest Service Assistant Manager of Attractions and Events is also expected to carry out day-to-day office duties as necessary and help maintain the department's operations in the absence of the Manager.

Day to Day Responsibilities

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  Ensure that proper service standards are met and upheld.

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  Assist with the sales and financial aspects of Audubon Train, Carousel, Birthday Parties, Cabanas and Cool Zoo and Zoo Events.

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  Help maintain accurate client files.

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  Return all client phone calls within 24 hours, and ideally within the same business day.

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  Maintain staffing schedules.

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  Assist in managing department inventory.

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  Input sales data into our tracking software.

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  Help train Cool Zoo and birthday staff during the Cool Zoo opening.

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  Assist with GS operations when the Cool Zoo is closed for the season.

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  Support the training of train drivers.

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  Recognize staff contributions and provide coaching and counseling as appropriate.

. Maintain an accurate accounting of cash drawer and sale.

. Completes Various daily financial reports and performs light clerical duties as assigned.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

Additional/Overall Skills:

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  Actively execute set-up, implementation, and breakdown of items for daily Cool Zoo, Cabana operations, birthday parties, and Cool Zoo events including but not limited to food delivery and placement, making lemonade, supplying paper goods and decorations.

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  Maintain the cleanliness of Cool Zoo, Cabanas, and birthday party venues, including, but not limited to, trash removal, sweeping, mopping, and general cleaning of the space.

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  Be the point of contact for all Cool Zoo Cabana Transactions.

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  Maintain sufficient inventory for upcoming events.

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  Assist with office duties such as, but not limited to; returning calls, responding to computer leads, creating BEOs, sending confirmations, running deposits, and finalizing invoices to ensure a quicker response to guests during times of heavier volume.

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  Promote additional items for Birthday Party Events and cabana rentals through up-selling and cross-selling techniques.

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  Maintain awareness of the costs associated with cabana rentals, Cool Zoo events, and birthday events to maximize Audubon's profit potential.

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  Effectively close deals with clients to generate revenue.

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  Be open to potential expansion opportunities.

What We’re Looking For

Must Haves:

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  High School Diploma or equivalent

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  Strong verbal and interpersonal skills (a people person)

Nice-to-Haves:

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  Proficiency in computer literacy

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  A minimum of two years of experience as a cashier

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  A Valid driver's license

Physical Requirements:

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  Prolonged standing, walking, and climbing of stairs or ladders.

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  Ability to lift, push, pull, and carry objects up to 50 pounds.

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  Frequent bending, crouching, twisting, and reaching.

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  Manual dexterity to operate machinery or handle tools.

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  Frequent use of vision and hearing to assess surroundings and job tasks.

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  May include indoor and outdoor work environments.

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  Exposure to varying weather conditions.

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  Potential exposure to environmental hazards such as dust, chemicals, or loud noise.