Guest Services Supervisor

Position Title: Guest Services Supervisor`

Department: Guest Services

Reports To: Guest Services Manager & Director

Location: Audubon Zoo 

FLSA Status: Non-Exempt

Date Revised: November 2024

Position Type: Full-Time

Who We Are 

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

The Guest Services Supervisor plays a key role in the effective management of the Guest Services Department, working under the guidance of the Guest Services Manager. This position entails overseeing daily operations within the department, which includes coaching, onsite training and managing all Guest Services staff. A primary responsibility of the Supervisor is to ensure that the team delivers exceptional service to all guests, thereby enhancing the overall guest experience.

Day to Day Responsibilities

• Promote Sales: Actively suggest and promote General Sales, Memberships, Wild Encounters, and Audubon Attractions during every transaction.
• Guest Management: Greet guests in all areas, manage crowds effectively, and promptly assist with any questions or concerns.
• Professional Appearance: Maintain a friendly, neat, and professional appearance that aligns with the Audubon image.
• Communication: Use the appropriate short-wave radio for effective communication.
• Policy Compliance: Adhere to all departmental and Audubon Nature Institute policies as outlined in the company and guest services handbook.
• Team Relations: Foster and maintain professional relationships with fellow employees, vendors, and third-party partners.
• Flexible Support: Be willing to work at any Guest Services location that requires assistance, provided you receive at least one week's notice in advance. Additionally, be available to work two after-hours events each month and all events that require Guest Services Supervisors.
• Attractions Safety: Ensure the safety of others and make sure that all employees are following the safety rules and regulation. 
• Employee Development: Assist with employee development planning and create and implement new ideas to motivate other leaders and staff.
• Cash Handling: Monitor cash handling audits and authorize voids/refunds as needed.
• Coaching and Termination: Assist in leading employee coaching sessions and termination processes as necessary.
• Meal Break Scheduling: Schedule employee meal breaks, ensuring that all minor employees receive lunch breaks before working five hours each day.
• Office Supplies: Organize office supply inventory and order supplies as needed.
• Reports: Assist in submitting reports on rental activity, sales and employee payroll. 

Additional/Overall Skills:

• Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
• Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
• Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.

• Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.
• The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves:

• High School Diploma or equivalent
• Strong verbal and interpersonal skills (a people person)
• A minimum of two years of experience as a cashier 
• Proficeincy in computer literacay 

Nice-to-Haves:

• A minium of one to two years of management experience. 
• A Vailde drivers license 
• Open availability 

Physical Requirements: 

• Prolonged standing, walking, and climbing of stairs or ladders. 
• Ability to lift, push, pull, and carry objects up to 50 pounds. 
• Frequent bending, crouching, twisting, and reaching. 
• Manual dexterity to operate machinery or handle tools. 
• Frequent use of vision and hearing to assess surroundings and job tasks. 
• May include indoor and outdoor work environments. 
• Exposure to varying weather conditions. 
• Potential exposure to environmental hazards such as dust, chemicals, or loud noise.