What are the responsibilities and job description for the Business Engagement Manager position at Augment Jobs?
Job Title: Business Engagement Manager
Job Overview
The Business Engagement Manager is responsible for managing and optimizing business relationships and engagement strategies to drive growth and ensure client satisfaction. This role focuses on aligning engagement efforts with business objectives, enhancing client interactions, and fostering long-term partnerships.
Responsibilities
Job Overview
The Business Engagement Manager is responsible for managing and optimizing business relationships and engagement strategies to drive growth and ensure client satisfaction. This role focuses on aligning engagement efforts with business objectives, enhancing client interactions, and fostering long-term partnerships.
Responsibilities
- Develop and implement business engagement strategies to build and maintain strong client relationships.
- Act as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction.
- Collaborate with internal teams, including sales, marketing, and product development, to align engagement efforts with business goals.
- Identify and pursue opportunities for expanding business within existing client accounts.
- Monitor and analyze engagement metrics and client feedback to assess program effectiveness and make data-driven improvements.
- Design and execute engagement programs and initiatives to enhance client experience and drive business growth.
- Provide regular updates and reports to senior management on engagement performance and key account status.
- Stay informed about industry trends and best practices to continuously enhance engagement strategies.
- Bachelor’s degree in Business, Marketing, Communications, or a related field; Master’s degree preferred.
- 5 years of experience in business engagement, account management, or a similar role.
- Proven ability to build and manage strong client relationships and drive engagement strategies.
- Strong analytical skills with experience in using data to drive decisions and improvements.
- Excellent communication, negotiation, and problem-solving skills.
- Experience with CRM systems and engagement analytics tools.
- Ability to work effectively in a dynamic, fast-paced environment.
