What are the responsibilities and job description for the Customer Success Manager position at Augment Jobs?
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Role Overview: The Customer Success Manager (CSM) will be the primary point of contact for our clients, ensuring they receive maximum value from our products/services. The CSM will work closely with clients to understand their needs, address any issues, and guide them through best practices to achieve their business objectives.
Key Responsibilities
Role Overview: The Customer Success Manager (CSM) will be the primary point of contact for our clients, ensuring they receive maximum value from our products/services. The CSM will work closely with clients to understand their needs, address any issues, and guide them through best practices to achieve their business objectives.
Key Responsibilities
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and thorough understanding of our products/services.
- Relationship Management: Build and maintain strong, long-term relationships with clients, serving as their advocate within our company.
- Customer Support: Address and resolve any client issues or concerns promptly, ensuring a high level of customer satisfaction.
- Product Utilization: Provide guidance and recommendations on product features and best practices to help clients achieve their goals.
- Account Growth: Identify opportunities for upselling or cross-selling additional products/services that align with the client’s needs.
- Feedback Loop: Collect and relay client feedback to relevant teams to drive product improvements and innovations.
- Reporting: Track and report on client metrics, satisfaction, and success stories to help shape our overall customer strategy.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
- Proven experience in a Customer Success, Account Management, or similar role.
- Strong understanding of customer relationship management and customer service best practices.
- Excellent communication and interpersonal skills, with the ability to manage multiple client relationships effectively.
- Analytical skills to assess client needs and evaluate the impact of solutions.
- Proficiency in CRM software and other relevant tools.
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Professional development opportunities
