What are the responsibilities and job description for the Engagement Lead position at Augment Jobs?
Job Title: Engagement Lead
Job Overview
The Engagement Lead is responsible for developing and managing strategies to enhance client engagement and drive customer satisfaction. This role involves collaborating with cross-functional teams, overseeing engagement initiatives, and ensuring that client interactions align with the company’s goals and values.
Responsibilities
Job Overview
The Engagement Lead is responsible for developing and managing strategies to enhance client engagement and drive customer satisfaction. This role involves collaborating with cross-functional teams, overseeing engagement initiatives, and ensuring that client interactions align with the company’s goals and values.
Responsibilities
- Develop and implement engagement strategies to improve client relationships and satisfaction.
- Manage and coordinate engagement activities, ensuring they align with client needs and business objectives.
- Collaborate with sales, marketing, and product teams to deliver cohesive client experiences.
- Monitor and analyze client feedback and engagement metrics to inform strategy adjustments.
- Serve as the main point of contact for clients, addressing concerns and providing solutions.
- Lead and mentor a team of engagement specialists, ensuring they meet performance targets.
- Facilitate client onboarding processes and ensure smooth transitions for new clients.
- Report on engagement outcomes and provide recommendations for continuous improvement.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 5 years of experience in client engagement, account management, or a similar role.
- Strong communication and interpersonal skills with a client-centric approach.
- Proven ability to manage multiple projects and meet deadlines.
- Experience with CRM tools and data analysis.
- Demonstrated ability to work collaboratively with cross-functional teams.
- Problem-solving skills and a proactive attitude toward client issues.
