What are the responsibilities and job description for the Junior IT Operations Analyst position at Augment Jobs?
Job Summary
We are seeking a detail-oriented and proactive Junior IT Operations Analyst to join our dynamic IT team. This role is ideal for individuals who are passionate about technology and eager to develop their skills in IT operations. As a Junior IT Operations Analyst, you will assist in managing and supporting the company's IT infrastructure, ensuring the stability and efficiency of our systems, and providing exceptional support to end-users.
Key Responsibilities
We are seeking a detail-oriented and proactive Junior IT Operations Analyst to join our dynamic IT team. This role is ideal for individuals who are passionate about technology and eager to develop their skills in IT operations. As a Junior IT Operations Analyst, you will assist in managing and supporting the company's IT infrastructure, ensuring the stability and efficiency of our systems, and providing exceptional support to end-users.
Key Responsibilities
- System Monitoring and Support:
- Monitor IT systems, networks, and applications to ensure performance and availability.
- Assist in troubleshooting and resolving IT issues, including hardware, software, and network problems.
- Perform routine maintenance and system updates to ensure optimal performance and security.
- Incident and Problem Management:
- Log and track incidents and service requests using an IT Service Management (ITSM) tool.
- Assist in diagnosing and resolving technical issues, escalating complex problems to senior analysts as needed.
- Contribute to the documentation of common issues and solutions to build a knowledge base.
- Configuration and Deployment:
- Support the deployment of new software and hardware, including installation and configuration.
- Assist in maintaining system configurations and ensuring compliance with company standards.
- User Support and Training:
- Provide technical support to end-users, including troubleshooting and resolving issues related to hardware, software, and network access.
- Assist in creating and updating user documentation and training materials.
- Reporting and Documentation:
- Generate and review system performance reports and metrics.
- Maintain accurate and up-to-date documentation for IT processes, procedures, and system configurations.
- Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience:
- 1-2 years of experience in an IT support or operations role preferred.
- Familiarity with IT systems, networks, and basic troubleshooting techniques.
- Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Basic understanding of operating systems (Windows, Linux) and networking concepts.
- Experience with ITSM tools (e.g., ServiceNow, JIRA) is a plus.
- Certifications (Optional):
- CompTIA A , ITIL Foundation, or similar certifications are advantageous.
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