Relationship Manager

Job Title:Relationship Manager

Job Overview

We are seeking a dedicated Relationship Manager to build and maintain strong relationships with our clients, ensuring their needs are met and their expectations exceeded. In this role, you will be responsible for managing client accounts, delivering exceptional service, and driving client satisfaction and loyalty.

Responsibilities

• Develop and maintain strong, long-term relationships with clients, serving as their primary point of contact.
• Understand clients’ business needs and goals to provide tailored solutions and proactive advice.
• Address and resolve client issues and concerns in a timely and professional manner.
• Monitor client accounts to ensure satisfaction and identify opportunities for additional services or products.
• Collaborate with internal teams to deliver solutions and support that align with client objectives.
• Conduct regular check-ins and review meetings with clients to assess their needs and gather feedback.
• Prepare and present reports on client account status, performance, and opportunities to senior management.
• Stay informed about industry trends, market conditions, and competitor activities to provide informed recommendations.
  
  

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 3-5 years of experience in relationship management or a similar client-facing role.
• Strong interpersonal and communication skills with a proven ability to build and maintain relationships.
• Excellent problem-solving and conflict resolution skills.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.