What are the responsibilities and job description for the Senior Client Engagement Manager position at Augment Jobs?
Job Title: Senior Client Engagement Manager
Job Overview
The Senior Client Engagement Manager is responsible for cultivating and maintaining strong client relationships, ensuring customer satisfaction, and driving client retention and growth. This role involves leading engagement strategies, managing client accounts, and collaborating with internal teams to deliver tailored solutions that meet client needs.
Responsibilities
Job Overview
The Senior Client Engagement Manager is responsible for cultivating and maintaining strong client relationships, ensuring customer satisfaction, and driving client retention and growth. This role involves leading engagement strategies, managing client accounts, and collaborating with internal teams to deliver tailored solutions that meet client needs.
Responsibilities
- Develop and execute client engagement strategies to ensure high levels of client satisfaction and loyalty.
- Serve as the primary point of contact for key clients, understanding their business needs and objectives.
- Lead client meetings, presentations, and negotiations to build strong partnerships.
- Collaborate with cross-functional teams to deliver customized solutions that align with client goals.
- Monitor client accounts, identify growth opportunities, and proactively address potential issues.
- Analyze client feedback and market trends to refine engagement strategies and improve service offerings.
- Prepare and present regular reports on client engagement activities and outcomes to senior leadership.
- Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
- 7 years of experience in client engagement, account management, or a similar role.
- Proven track record of successfully managing and growing client relationships.
- Strong communication, negotiation, and problem-solving skills.
- Ability to work collaboratively with internal teams and manage multiple client accounts.
- Experience in [industry-specific knowledge, e.g., finance, tech, healthcare] is preferred.
- Proficiency in CRM software and client management tools.
