What are the responsibilities and job description for the Strategic Engagement Manager position at Augment Jobs?
Job Title: Strategic Engagement Manager
Job Overview
The Strategic Engagement Manager is responsible for developing and executing strategic initiatives aimed at enhancing client and customer engagement. This role involves creating and implementing engagement strategies, managing key relationships, and leveraging data to drive strategic decisions and outcomes.
Responsibilities
Job Overview
The Strategic Engagement Manager is responsible for developing and executing strategic initiatives aimed at enhancing client and customer engagement. This role involves creating and implementing engagement strategies, managing key relationships, and leveraging data to drive strategic decisions and outcomes.
Responsibilities
- Develop and implement strategic engagement plans to foster strong relationships with clients and customers.
- Analyze engagement data and client feedback to identify opportunities for improving strategies and enhancing experiences.
- Collaborate with cross-functional teams, including marketing, sales, and product development, to align engagement strategies with business objectives.
- Design and manage high-impact engagement programs and initiatives that drive customer satisfaction and loyalty.
- Monitor and report on engagement metrics and program performance, providing actionable insights and recommendations.
- Build and maintain relationships with key stakeholders, ensuring their needs and expectations are met.
- Lead and support initiatives to drive innovation and improvement in engagement practices.
- Stay abreast of industry trends and best practices to continuously enhance engagement strategies and practices.
- Bachelor’s degree in Business, Marketing, Communications, or a related field; Master’s degree preferred.
- 5 years of experience in strategic engagement, client management, or a similar role.
- Strong strategic thinking and problem-solving skills with the ability to drive initiatives from conception to execution.
- Excellent analytical skills and experience using data to inform decision-making.
- Proven track record of managing and executing successful engagement strategies and programs.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.
- Proficiency in CRM systems, engagement analytics tools, and project management software.
