Student IT TechDesk Assistant

TechDesk Student Assistants provide customer service and technical assistance to students during most of all library hours.The TechDesk is the central point of contact for students with technologyrelated needs. As such it is also the public face of the Information Technologydepartment for students.

TechDesk Student Assistants work under the supervision of the Manager of Help Desk Operations and Student Support but also work during evenings and weekend shifts that are not directly supervised .

• Document every user interaction related to requests for support using ticketing system.
• Provide general information and technical support to users who walkup to the TechDesk. Follow defined procedures for escalating issues when necessary.
• Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
• Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.
• Contact users to follow up on previously reported problems researching the issue where necessary.
• Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor IT Director or Librarian on duty of  mission critical / emergency situations.
• Perform other tasks related to the operation of the TechDesk or IT department as assigned by supervisor.

Qualifications :

Additional Information :

Application Instructions :

All student applicants must attach the following for consideration :

Augsburg University is an Affirmative Action / Equal Opportunity employer.  We are committed to providing equal employment opportunity to all applicants and employees regardless of their race creed color religion gender age national origin disability military service protected veteran status genetic information sexual orientation gender identity transgender status or any other characteristic protected by federal state or local law.

If you need a reasonable accommodation to complete our application process please contact the Human Resources department by phone at  612.330.1058 or email at   Human Resources is located at 20 Memorial Hall.

Remote Work : Employment Type :

Parttime

Key Skills

Anti Money Laundering,Access Control System,Catering,Assessment,Communication

Vacancy : 1