Operations Coordinator

Job Title: Operations Coordinator

Company: August Rose Health Center

Location: Glen Burnie, MD (hybrid)

Employment Type: Full-Time

About Us:
August Rose Health Center is a leading outpatient mental health clinic dedicated to delivering exceptional care and fostering a collaborative, innovative, and inclusive work environment. We are seeking a highly motivated Operations Coordinator to join our growing team. This is a key leadership role working directly with the CEO to enhance organizational processes, develop policies and procedures, and support the growth of our programs and services.

Key Responsibilities:

• Policy and Procedure Development: Create, implement, and regularly update organizational policies and procedures to ensure compliance, efficiency, and consistency.
• Operational Oversight: Collaborate with all departments to ensure seamless day-to-day operations and alignment with organizational goals.
• Strategic Support: Partner with the CEO to develop and execute strategic initiatives, monitor organizational performance, and identify opportunities for growth.
• Workflow Optimization: Assess and improve workflow processes to enhance service delivery and the employee experience.
• Team Collaboration: Act as a liaison between the CEO and staff, fostering communication, collaboration, and accountability across the organization.
• Compliance Management: Ensure adherence to state and federal regulations, accreditation standards (e.g., CARF, COMAR), and internal policies.
• Project Management: Oversee cross-departmental projects and initiatives, ensuring timely completion and quality outcomes.
• Employee Support: Develop initiatives to enhance the employee experience, including training, onboarding, and professional development opportunities.

Qualifications:

Required:

• Bachelors degree in Business Administration, Healthcare Administration, Management, Psychology, Social Work, or a related field.
• 3 years of experience in operations, healthcare, or leadership roles.
• Experience developing and implementing policies and procedures.
• Strong organizational, analytical, and multitasking skills.
• Excellent interpersonal and communication skills, with the ability to build relationships across all levels of the organization.
• A proactive mindset with the ability to identify challenges and create solutions.

Preferred:

• Masters degree in a relevant field (e.g., MBA, MPH, MSW) is a plus.
• Experience in a healthcare or behavioral health setting is highly desirable.
• Certifications such as Project Management Professional (PMP) or Lean Six Sigma are a bonus.

Why Join Us?

• Play a critical role in shaping the future of our organization.
• Work closely with leadership to make a meaningful impact on services and employee satisfaction.
• Be part of a supportive, mission-driven team committed to providing outstanding mental health services.

How to Apply:
Ready to bring your leadership, innovation, and organizational skills to August Rose Health Center? Submit your resume and a cover letter detailing your qualifications and interest in the position to humanresources@augustrosehc.com.

Equal Opportunity Employer:
August Rose Health Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in making a difference in mental health care while advancing your leadership career!