Pre-Visit Specialist I - Call Center Hybrid

Job Details

Description

The Pre-Visit Specialist I :

• provides scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by our customers
• provides aforementioned services for various service lines and modalities across the organization per physician orders / referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience
• schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames
• informs patients of any / all necessary pre-procedure preparations including any procedure pre-requisite requirements
• coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience
• pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance / instructions to patients to ensure arrival at their designated point of service

The Pre-Visit Specialist supports the health system’s mission, vision, and values of patient centric care and understands how he or she contributes to the health system’s vision of achieving that commitment to patients, their families and the community.

Requirements

Education Requirements :

Experience Requirements :

Preferred Experience :

Licensure / Certification : Preferred CHAA (Certified Healthcare Access Associate)

Some benefits of working at Augusta Health include :

Company Information

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a bed inpatient facility and Augusta Medical Group which is comprised of practice locations and four urgent care locations.

Equal Opportunity

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

Qualifications

Behaviors

Motivations

Preferred

Associates or better.

High School or better.

Experience

Required

Previous experience in general clerical office or administrative duties or applicable classwork may be substituted.

1 year :

Customer service experience required.

Preferred

Preferred CHAA (Certified Healthcare Access Associate)

Licenses & Certifications