What are the responsibilities and job description for the Patient Care Coordinator position at Augusta Hearing and Balance?
Real Hearing USA is a leading group of private audiology practices committed to providing exceptional hearing healthcare. We believe in empowering our employees by offering growth opportunities, professional development, and a supportive work environment. Join our team and make a meaningful impact on patients' lives in your community!
Position Overview:
We seek an enthusiastic and detail-oriented Patient Care Coordinator to join our team. This is more than just a job – it’s a career growth opportunity! Real Hearing offers a clear pathway for dedicated employees to advance from the Patient Care Coordinator to becoming a Licensed Hearing Instrument Specialist (HIS). We will invest in your future by covering the cost of training courses and licensure for those who demonstrate excellence in their role and a passion for patient care.
Key Responsibilities:
- Welcome and assist patients with scheduling, inquiries, and follow-ups.
- Create and manage patient files, including billing and insurance documentation.
- Handle hearing aid repairs, orders, and shipping processes.
- Coordinate patient communication and outreach to enhance care experience.
- Maintain accurate appointment schedules using our electronic records system.
- Contribute to a positive office environment by collaborating with audiologists and other team members.
What We’re Looking For:
- Strong interpersonal and communication skills.
- Excellent organizational abilities and attention to detail.
- Willingness to learn and grow in the hearing healthcare field.
- A customer-focused mindset with a passion for helping others.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Prior experience in healthcare or customer service is a plus but not required.
Why Join Real Hearing?
- Growth Potential: Real Hearing is committed to your professional development. Eligible patient care coordinators will have the opportunity to receive paid training to become licensed hearing instrument specialists.
- Comprehensive Training: We provide extensive on-the-job training and support to ensure your success in this role.
- Team-Oriented Culture: Work alongside passionate professionals dedicated to improving patients’ lives.
- Competitive Compensation: We offer a competitive salary, paid time off, and other benefits.
If your application is selected for the next steps, we will reach out to you directly. We kindly ask that you refrain from contacting the office regarding your application status.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $19 - $22