Hotel Front Desk Clerk

Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team at an All-NEW IHG brand of hotel that is launching in Augusta. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing reservations, checking guests in and out, and addressing any inquiries or concerns to enhance the guest experience. We always receive great reviews from guests about our Front Desk staff!

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle reservations, cancellations, and modifications through our booking system.
• Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction.
• Address guest inquiries and resolve any issues promptly to ensure a pleasant stay.
• Maintain the front desk area in an organized and professional manner.
• Process payments and manage cash handling procedures according to hotel policies.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold confidentiality of guest information while adhering to hotel policies.

Skills

• Strong background in hospitality with a focus on guest relations.
• Excellent customer service skills with the ability to handle diverse situations professionally.
• Knowledge of hospitality management principles is preferred.
• Proficiency in front desk operations within a hotel or resort setting is advantageous.
• Effective phone etiquette and communication skills are essential for interacting with guests.
• Multilingual abilities are a plus, enhancing communication with a diverse clientele.
• Attention to detail and strong organizational skills to manage multiple tasks efficiently.
• Ability to work collaboratively in a team-oriented environment while maintaining individual responsibilities.
• Spanish fluency is helpful!

Join us in creating memorable experiences for our guests as a Hotel Front Desk Clerk!

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Expected hours: 38 per week

Benefits:

• Employee discount

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Overnight shift
• Rotating weekends

Ability to Commute:

• Augusta, GA 30907 (Required)

Ability to Relocate:

• Augusta, GA 30907: Relocate before starting work (Required)

Work Location: In person

Salary : $14