Dispatcher/Customer Service Representative

Do you have high attention to detail? What about providing outstanding customer service over the phone? Are you someone who is highly organized, who thrives in keeping operations running smoothly?

Augusta Plumbing Heating and Air Conditioning wants YOU! We are seeking a skilled and experienced Dispatcher/Customer Service Representative.

Are you someone who:

• Flourishes in an environment that offers freedom to make impactful decisions while problem solving.
• Excels at tracking details and ensuring accuracy.
• Appreciates a little chaos and can adapt to changing circumstances with ease.
• Continuously seeks training and learning opportunities to experience professional growth.

About us

At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job.

About the Job

• Answering incoming calls from customers who expect greatness and professionalism.
• Managing the schedules of our team's dedicated and skilled technicians.
• Must have at least 1 year administrative, dispatch or customer service experience.
• Must possess a high school diploma or equivalent.
• Proficient in computer applications such as Microsoft Word, Excel, and Outlook
• Experience in the home service industry preferred.

This is a role that focuses on achieving results and delivering outcomes while having the flexibility to change focus quickly. We are offering a competitive $25.00/hr and robust time off policy.

Are you ready to join an experienced, customer-based team that values structure, clarity, teamwork and mutual respect? Apply now!