Application Support Analyst I

• Performs troubleshooting and problem-solving activities for software application systems
• Provides leadership and support for managing projects
• Assists with evaluation of vendor-developed software
• Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups
• Gathers requirements, designs, and develops reports and minor applications for customers
• Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies
• Develops and supports documentation and procedural manuals
• Evaluates and reports project status to management
• Provides and maintains application security

• Implementation support of vendor-supplied business application software in an end-user department
• Thorough and accurate documentation of software problem resolution procedures in a management-approved format
• Handling customer complaint situations
• Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects
• Responding to emergency technology support issues in their area(s) of responsibility
• Training/Familiarizing other staff members (not necessarily subordinates) in technology applications
• May be required to carry pager and be on 24-hour call duty

• Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing
• Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies
• Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures
• Familiarity with local area networks, network software and technical concepts
• Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment
• May supervise and/or train designated personnel
• Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change
• Good communication skills, both oral and written
• Demonstrated ability to work with a team or independently

• Possession of a valid driver's license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

• Data Utilization:  Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Human Interaction:   Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
• Equipment:  Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments. 
• Verbal:  Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Math:  Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Functional Reasoning:   Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
• Situational Reasoning:  Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Physical Abilities:   Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements:   Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.
• Environmental Factors:   Essential functions are regularly performed without exposure to adverse environmental conditions.

Salary : $51,371