What are the responsibilities and job description for the Front Desk Agent position at Augustine Development Group LLC?
Job Summary
We are seeking a dedicated and personable Front Desk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage the front desk operations, including checking guests in and out efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process payments and maintain accurate records of transactions.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist with administrative tasks as needed.
Requirements
- Previous experience in hospitality management or front desk operations.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone systems and Opera hotel management software is required. Oracle POS experience preferred.
- Ability to perform night audits and manage financial transactions accurately.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in a busy environment.
- Ability and willingness to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude and strong interpersonal skills are essential for success in this role.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Expected hours: 32 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Saint Augustine, FL 32080 (Required)
Work Location: In person
Salary : $17 - $18