What are the responsibilities and job description for the Aulani Resort Dining Experience Facilitator (Hiring Immediately) position at Aulani, A Disney Resort & Spa?
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include :
100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!
Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take / deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions. Converse with Guests and Cast in ‘Ōlelo Hawai‘i to demonstrate the Hawaiian language and further activate the themed restaurant environments. High guest service expectations, initiative and ability to hold conversations with guests to assist with a storytelling experience while dining.
Responsibilities :
Ability to serve 4-6 table stations, depending on party size which includes taking food order, entering in POS system, delivering food to tables and following up with guest service and needs until meals are complete and guest leaves (all course meals, refills, pre-bussing tables etc.)
Work with POS systems to enter guest food orders accurately and efficiently
May set tables and / or seat guests
Converse with Guest & Cast Members in Hawaiian
Engage with guests to teach them about the Hawaiian culture and language using the ‘Ōlelo Room shadow boxes as a leaping point
Share Aulani Hawaiian values with our guests
Anticipate Guests needs and act accordingly
Serves food and beverage to Guests at proper temperature
Shares knowledge of wines and spirits to Guests
Able to articulate menu options and ingredients to Guests
Assists guests with directions, entertainment, show event schedules and other information
Clears tables and perform pre-bussing duties
Ability to work with kitchen / restaurant equipment including, but not limited to coffee brewers, juice and soda fountains and toasters
Must be comfortable working with kitchen supplies including small / large trays, carafes, coffee pots, plates, silverware and glassware
Practices proper sanitation procedures and maintains cleanliness of the side stations
Completes assigned side work as necessary including but not limited to : polishing silverware, folding / rolling napkins, filling condiment caddies, cleaning beverage side station, slicing and pitting fruit for garnishing drinks
May combine the serving of food with a small amount of the preparation of food
May serve as a Cocktail server
Enters guest order into system, delivers guest check, completes self-banking of guest checks
Basic Qualifications :
Must meet state requirements to obtain Hawaii Liquor Commission card
Must be at least 18 years of age
Knowledge of Hawaiian language and culture
Must have previous serving experience
Ability to multi task and work in a very fast paced environment
Speed, accuracy and efficiency are required and ability to work well under pressure
Demonstrated ability to own and resolve guest situations
Demonstrated excellent Guest service and service recover skills
Self directed, trusted and good team player
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Preferred Qualifications :
Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
Previous bartending experience in a fast paced high volume environment
Some food serving knowledge / experience
Knowledge of Japanese language preferred
Additional Information :
SCHEDULE AVAILABILTY
This role is Full-Time and requires full availability for any shift at any time - including early morning
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