PATIENT SERVICE REP - HOPD Neurosurgery

PURPOSE OF POSITION

To greet patients, verify demographic and insurance information collect copays and print fee tickets. Work cooperatively with the remainder of the office structure

TASKS

1. Take phones off answering every morning.

2. Greets consumers in a pleasant professional manner.

3.Verifies demographic, referring physician and insurance information over the telephone or in person.

4. Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.

5. Must collect copays from patients. (See policy on money handling.)

6. Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.

7. Must notify appropriate staff when supplies are low for recording purposes. (Put on physician schedule if appropriate).

8. Must run fee tickets, day sheets, and SOF forms.

9. Make sure appropriate forms are completed.

10. Keep an eye on the waiting room for supplies and neatness.

11. Answer phone calls/ Make appointments

12. May need to post charges and co-pays

13. May be asked to make patient appointment reminders

14. Inspects patient’s medical record prior to visit to insure completeness as well as making sure the results of tests are available.

15. Make arrangements for various tests to be done. This includes scheduling hospital procedures and out-patient tests. This includes precertification, authorizations, physician orders, communicating with the patient, and putting on physician schedule if appropriate.

16. Other duties as assigned by Practice Coordinator or Manager

QUALIFICATIONS

1. Must be a high school graduate.

2. The primary purpose is to provide clinical support to the physician, provide patient and family education, and work cooperatively with the remainder of the office structure

3. Must have general computer knowledge.

4. Must have basic typing skills.

5. Must have good health as demonstrated by infrequent absenteeism.

6. Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner.

7. Must be able to function independently and accurately with frequent interruptions.

8. Ability to work efficiently and accurately under conditions of high stress.

WORKING CONDITIONS

1. Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day.

2. May require paid overtime before and/or after normal working hours.

3. Works in well-lighted and well-ventilated office.

4. Expected to adhere to general office policy.

5. Subject to blood and body fluids exposure.

6. Subject to frequent interruption.

IMPORTANT NOTICE

This job description is intended to describe the general nature of the work performed. It does not contain a comprehensive inventory of all job duties, responsibilities, and qualifications. Employees will be required to perform any other job-related duties as requested by management. Aultman reserves the right to revise this job description. Employment with Aultman is at-will, meaning both Aultman and employees have the right to end the employment relationship at any time and for any reason. The at-will nature of this employment cannot be altered by and verbal statement or alleged verbal agreement. It may only be changed by a legally binding written contract covering employment status. Aultman will reasonably accommodate employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on Aultman or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Human Resource Department and request such an accommodation.