PATIENT SERVICE REP - HOPD Urology

Canton Urology is a single-specialty group that specializes in the diagnosis and treatment of male and female urogenital conditions. Our physicians are board-certified by the American Board of Urology. They perform all general urologic office and surgical procedures, as well as the newest advances in minimally invasive prostate, stone, laparoscopic and robotic surgeries.

PURPOSE OF POSITION: 

 The primary purpose of the Receptionist Clerk is to answer incoming calls to the main phone lines and to perform clerical duties. Duties include but are not limited to: answering phones, scheduling and rescheduling appointments, directing calls to the appropriate personnel, process incoming mail, scanning records, utilizing fax press, interface and EPHI, releasing medical records. Other duties as necessary or assigned

WORKING CONDITIONS:

1. Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day with varied start/end times
2. May require paid overtime before and/or after normal working hours.
3. Works in well-lighted and well-ventilated office.
4. Expected to adhere to general office policy.
5. Subject to blood and body fluids exposure.
6. Subject to frequent interruption.

QUALIFICATIONS:

1. Must be a high school graduate.
2. The primary purpose is to provide clerical support to the providers and management
3. Must have general computer knowledge.
4. Electronic Medical Record knowledge preferred but not required
5. Must have basic typing skills.
6. Must have good health as demonstrated by infrequent absenteeism.
7. Must have ability to communicate well with a variety of patients in mature, courteous, and professional manner.
8. Must be able to function independently and accurately with frequent interruptions.
9. Ability to work efficiently and accurately under conditions of high stress.

TASKS:

1. Answers phones in a pleasant professional manner.
2. Accurately receives and sends messages to appropriate staff and/or providers
3. Accurately scans medical records into patient charts
4. Accurately faxing of patient documents
5. Completes items in fax press and interface
6. Willingness to cross train to other areas within the office with the following duties:
7. Verifies demographic, referring physician and insurance information over the telephone or in person.
8. Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.
9. Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.
10. Must correctly schedule tests at appropriate site.
11. Must notify appropriate staff when supplies are low for recording
12. Must maintain cash logs, deposits, post charges, collect and post co-pays, and perform other daily financial processes (see money handling)
13. Make sure appropriate electronic forms are completed.
14. Monitor waiting room for supplies and neatness.
15. Make follow up appointments/ schedule necessary tests
16. May be asked to make patient appointment reminders and monitor appointment confirmation queue
17. Inspects patient’s medical record prior to visit to ensure completeness as well as making sure the results of tests are available.
18. Maintaining provider schedules accurately and completely
19. Retrieving and returning all voicemail calls within the same business day
20. Scheduling of all new incoming referrals
21. Scanning consult cards and necessary information to MSO
22. Other duties as assigned by Department Manager or Clinical Lead.