What are the responsibilities and job description for the NOC Tech position at Aunalytics?
Position Overview
Our Network Operation Center (NOC) team serves as the first line of defense against network disruptions and failures by continuously monitoring the performance and health of our clients’ networks 24 hours per day, seven days per week. The NOC team is responsible for detecting anomalies and either taking steps to prevent problems or quickly resolving issues as they emerge. As a NOC Tech, you will provide troubleshooting and remediation for client network support issues typically generated by network / system monitoring and management tools. This role consists of both field work and in-office phone and remote support.
Schedule :
Primary Schedule - 8pm – 6am Monday, Tuesday, Wednesday, and Thursday nights ( working remotely )
Alternate Schedule – While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Fridays, Saturdays, and Sundays) up to 10% of the time to cover for colleagues on PTO.
Schedule flexibility is a key requirement for this position.
Essential Duties & Responsibilities :
Remediate and resolve assigned client support requests which may include :
Network security / firewall issues- Internet access, VPN, DNS issues
Network Server performance issues- Data / Voice circuit issues
Enterprise productivity / MS Office / Exchange / O365
Server based OS support / directory services- Complex End User Issues
Remediate and resolve network and systems alerts and alarms such as :
Wide and Local Area Network Connections- Network Servers
Enterprise Backup Systems- Firewall Security
Enterprise Anti-Virus Systems- VOIP Systems
Utilizing remote monitoring tools to assist in proactive network / systems support
Support Cloud and Data Center services such as :
Offsite Back up - Anti-Spam / Anti-Virus- Collaboration solutions
Virtual Servers / Cloud Hosting- DNS Administration
Email Encryption- Remote Desktop Gateway- Citrix
Equipment inspection- Smart Hands for Colocation
Data Center Inspection and Maintenance protocols- Facility Inspection Rounds
Data Center Check In / Escort and Security Procedures
Preferred Skills :
Bachelor’s Degree in a technical field preferred, but not required
Previous experience in a technical role strongly preferred; preference given to candidates with experience working within a managed services environment
Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)
Basic understanding of networking / troubleshooting
Tech savvy with an ability to quickly learn new technical concepts and skills
Highly developed customer service skill set
Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
Share our values : growth, relationships, integrity, and true grit
What's in it for You?
Opportunity to work with a rapidly expanding tech company
Opportunity to work with cutting-edge technology in a casual, fun environment
Opportunity to be a part of a local company committed to making a difference in our community
Competitive salary and benefits package including health, vision, dental, and life insurance
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a NOC Tech?
Sign up to receive alerts about other jobs on the NOC Tech career path by checking the boxes next to the positions that interest you.
