What are the responsibilities and job description for the Licensed Practitioner of the Healing Arts position at Aunt Martha's?
SUMMARY :
CARES is a 24 hour, 7 days a week Medicaid funded mental health crisis line for children, adolescents and adult Illinois residents. The nature of the work associated with Crisis Call Center is to provide resources to callers who are experiencing a suicidal, self-harming, aggressive and / or psychotic episode and need therapeutic support.
The Licensed Practitioner of the Healing Arts (LPHA) is primarily responsible for shift oversight within a 24-hour mental health crisis call center. The LPHA also offers community support and therapeutic assistance to callers and staff when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.
- Administration : Conducts routine performance evaluations that are guided by service delivery indicators such as : call abandonment, call holding, etc. Prepares monthly reports that are reflective of assigned shift performance. Assists all line agents with incoming CARES calls. Assist managed care providers, mobile crisis responders, schools, hospitals, and other service providing entities who are in need of targeted training resources.
- Clinical : To provide immediate clinical consultation regarding mental health services to children and adults.
- Supervision : Supervises the day-to-day activity of the call center to include but not limited to : (1) CARES Line Agent productivity and quality of service; (2) Adherence to attendance along with other policies and procedures; (3) Complete regularly scheduled performance reviews and provide ongoing training as needed; and (4) Provide ongoing support for CARES Line Agents, including answering questions, providing guidance and feedback and taking over calls when necessary.
- Communication : Maintain strong methods of communication with the leadership team (including but not limited to Vice Presidents, Training Administrator and Quality Administrator) to keep leaders informed about emerging issues or problems that are associated with the crisis line. Work as a liaison between CARES leadership and stakeholders regarding issues, complaints and / or concerns. Coordinate written and verbal communication with CARES Line Agents regarding policies, provisions and other identified areas of support.
- Training : Develop, prepare materials, and conduct training sessions / presentations for CARES Line Agents as needed in partnership with the Training Administrator.
- Reporting : Analyze data on a routine basis to suggest areas for performance improvement.
- HIPAA : Adhere to HIPAA laws and regulations; Remote office space must meet HIPAA standards.
- Quality Improvement : Participate in ongoing quality improvement efforts within the agency.
- Diversity / Cultural Awareness : Ability to work effectively with diverse communities and constituencies.
- Other Functions : The Agency may assign other functions to the job at its discretion.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform.
The employee will be stationery at a remote office location. This position requires typing and repetitive movements. The LPHA must be able to remain in a stationary position (seated or standing) during their shifts with the exception of breaks. The LPHA constantly operates a computer which houses the phone system and will be watching two monitors throughout their shift. All calls will be directed into the LPHA headset only. Therefore, specific vision and hearing requirements regarding the ability to see screens and hear voices via a headset are necessary.
QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE :
Education commensurate with requirements for licensure in qualifying professions for designation as a Licensed Practitioner of the Healing Arts (LPHA) in the State of Illinois with experience in mental health services to children and youth.
WORK ENVIRONMENT : It is essential the LPHA’s remote office space is set up in a manner that is conducive to a quiet, comfortable working environment with proper lighting and seating. The remote office space must follow all HIPAA regulations and must not be set up in a common area where sensitive client information can be seen or heard by others. All calls are recorded, and background noises can be picked up in those recordings. Therefore, the LPHA must ensure that the remote office space is always in a quiet location that supports confidentiality. This position requires the desktop computer to be connected to an internet modem / router via an Ethernet cord.
This also includes the recognized expectation that all working spaces will align with OSHA categories that should minimally assure that : all walking-work spaces are maintained in a clean and dry condition. Spaces are free of hazards such as sharp or protruding objects, loose boards, corrosion, leaks, spills, snow and ice. The employee must ensure that each walking-working surfaces have the maximum intended weight support. Employee shall cooperate with a request for inspection that might lead to additional maintenance or repair.
CERTIFICATES, LICENSES, REGISTRATIONS :
Must be a Licensed Practitioner of the Healing Arts in accordance with 59 IL Administrative Code 132.25. Must have a current, valid, unrestricted license in the State of Illinois in a qualified profession.