What are the responsibilities and job description for the Chief Operating Officer position at Aureon?
Summary
The Chief Operating Officer (COO) reports directly to the Chief Executive Officer (CEO) and is responsible for the overall day-to-day operations of the company. The COO plays a crucial role in implementing the company’s strategy, improving operational processes, and ensuring overall organizational performance.
Key Responsibilities
Operational Excellence:
- Oversee all aspects of the company's operations, including but not limited to the operational functions for: Connectivity Solutions, Managed Services and Contact Center Solutions
- Develop and implement key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.
- Streamline processes, eliminate bottlenecks, and improve overall operational effectiveness.
- Ensure compliance with all relevant regulations and industry standards.
Strategic Planning & Execution:
- Collaborate with the CEO and executive team to develop and execute the company's strategic plan.
- Translate strategic goals into actionable operational plans.
- Identify and assess new market opportunities and develop strategies to capitalize on them.
- Conduct market research and competitive analysis to inform business decisions.
Financial Performance:
- Partner with CFO to monitor and analyze key financial metrics, including revenue, costs, and profitability.
- Identify and implement cost-saving measures.
- Oversee the preparation of budgets and financial forecasts for the departments you oversee.
Leadership & Team Management:
- Lead, mentor, and develop a high-performing team of operational leaders.
- Foster a positive and collaborative work environment.
- Recruit, hire, and onboard top talent.
- Delegate effectively and empower team members to make decisions.
Innovation & Technology:
- Partner with the executive team to identify and implement new technologies and processes to improve operational efficiency and enhance customer experience.
- Stay abreast of industry trends and best practices.
- Drive continuous improvement initiatives across all departments.
Education/Experience
- Bachelor’s degree in business administration, Management, or a related field
Master of Business Administration (MBA) preferred.
- 10 years of progressive experience in operations management, with a proven track record of success in leading and transforming high-performing teams.
- Preferred experience in telecommunications, IT services, or related industry
Skills/Competencies
- Strong analytical and problem-solving skills.
- Strong financial acumen and understanding of key financial metrics.
- Excellent communication, interpersonal, and presentation skills.
- Knowledge of industry-specific regulations and standards.
- Ability to collaborate across the organization and at all levels.
- Demonstrated ability to set vision and strategy and guide staff to develop into action plans and execute.
Experience with Lean Six Sigma, project management methodologies, and continuous improvement principles preferred. Experience in a fast-paced, high-growth environment preferred.
Equipment/Software
Must be able to proficiently operate Windows PC with MS Office and MS Outlook
Working Conditions and Physical Requirements
- Primarily indoor work in an office environment requiring long periods of sitting.
- Frequent utilization of manual dexterity and visualizing of a computer screen.
- Frequent travel by vehicle or air
- Frequent evening or weekend work
- No unusual physical requirements
