What are the responsibilities and job description for the Helpdesk System Administrator (MDA) position at Auria?
Auria is looking to hire a Helpdesk System Administrator to support the Command, Control, Battle Management and Communications (C2BMC) program. Work location is in Colorado Springs, CO at Schriever Space Force Base.
The successful candidate will play a crucial role in our mission as the first line of defense for user-level interactions and issues. They will primarily support users in person via secure phone, email, or instant message (IM). The position will be customer-facing, so refined customer service skills, in addition to IT skills, are a must. They must also be comfortable diagnosing and troubleshooting issues with remote users daily, contributing directly to our mission's success.
Essential Functions:
- Must have experience with supporting users in an enterprise-level system
- Experience with writing standard operating procedures (SOP) documentation
- Comfortable interacting professionally with users and customers in an IT service typesetting, including via phone, email, IM, and face-to-face communications
- Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence
Basic Qualifications:
Please note your updated security clearance and IAT/relevant certifications on your resume, if applicable.
- Current/active in-scope DoD issued TOP SECRET security clearance
- Bachelor’s Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline preferred from an accredited university and 5 years of related experience,
- or a Master’s degree and 3 years of experience,
- or a PhD and 1 years of experience,
- or 9 years of related experience in lieu of a degree may be considered.
- DoD 8140 certification at IAT Level II or higher (Security CE, CCNA-Security, CND, CySA , CISSP, CISA, etc.) is required to start
- Domain account creation (along with restricted security group add abilities)
- User password resets
- User VDI troubleshooting
- Application installations and troubleshooting for users
- User thin client troubleshooting
- Work with the active directory team and compliance/patching admins to work through updating processes and procedures
- Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various C2BMC-G team requests for assistance
- Route user requests to the appropriate team for service
- Windows 10/11 administrative experience in an enterprise environment
- RedHat 7/8/9 administrative experience in an enterprise environment is desired
- Microsoft Active Directory for tasks such as creating/modifying users
- Experience with installing and troubleshooting Windows and Linux applications
- Experience with using a help desk ticketing system (such as Atlassian JIRA) for recording details of work performed and details for future use
Salary Range:The salary offered will be based on the selected candidate’s qualifications - skills, education & experience - and the position level ($99,000 - $113,000).
About Auria
Auria is a provider of solutions and software in support of complex Space, National Security, and Cyber missions of federal, international, and commercial customers. Headquartered in Colorado Springs, CO and with operations in Boulder, CO, Washington, DC, Huntsville, AL, Albuquerque, NM, Ogden, UT, and San Diego, CA, our success is built on the excellence of diverse teams advancing innovative systems and operational software to strengthen our customers’ superiority in Space. With a distinguished track record and a spirit of relentless pursuit, we set the pace for progress and execute every mission with the utmost precision.
When you join Auria as a full-time employee, you get many benefits which include:
- Generous PTO package with yearly tenure increases
- Flex time policy providing you the flexibility needed
- 11 Company-Paid Holidays per year
- Up to 4% match on 401(k) employee contributions, employer and employee contributions immediately vested
- Tuition and Certification Fee Assistance
- Low-cost medical plans that include company-sponsored HSA
- No-cost life insurance
- Employee Assistance Program (EAP)
- And much more!
Auria is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.
Salary : $99,000 - $113,000
