What are the responsibilities and job description for the Front Desk Agent (Residence Inn by Marriott Sanibel - Fort Myers) position at Auro Hotels?
Job description
Residence Inn by Marriott Sanibel Beach/Fort Myers is seeking an experienced Front Desk Agent for their busy hotel! Competitive pay rate is based on experience. Must have open availability including nights, holidays, and weekends. Company benefits include 401k, employee discounts, and much more.
Essential Job Functions
- Greet guests warmly, maintaining eye contact and using a positive voice. Listen actively to requests and respond appropriately.
- Maximize occupancy and average rates through along with providing accurate information about hotel facilities.
- Maintain cash bank according to accounting guidelines and comply with all procedures.
- Communicate effectively with the Front Office and other departments. Stay informed on hotel operations and attend scheduled meetings, reporting any concerns to management.
- Follow safety and emergency procedures, react appropriately to situations, and secure guest information and keys.
- Complete guest registration, confirm details (guest count, payment, stay length), assign rooms, and provide necessary keys and materials. Close accounts at checkout.
- Full-time availability required (minimum 30 hours per week); open availability preferred.
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hotel front desk: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
