Certifications Lead Case Manager

Description

Aurora Mental Health & Recovery (AMHR) is seeking a detail-oriented and organized Lead Certifications Case Manager to coordinate client care and ensure compliance with the certification process. This role involves collaborating with clients and their care teams to facilitate engagement in treatment, organizing and filing certification paperwork with the court, and maintaining internal tracking systems. Responsibilities also include assisting clinical teams with drafting court petitions, filing them with county clerks, transmitting paperwork to attorneys, and distributing finalized documents to treatment teams. The Lead Certifications Case Manager will work closely with the Hospital Liaison Program and other clinical teams to support adults certified for outpatient mental health treatment.

As part of AMHR’s Adult Intensive Services Division, this role contributes to specialized programs that provide critical support to individuals with severe and persistent mental illnesses, including mood disorders, psychosis, and personality disorders. Our mission is to stabilize clients and empower them to function independently in the community. The ideal candidate will be highly organized, detail-oriented, and passionate about supporting clients in their recovery. Familiarity with Excel and experience managing legal or clinical documentation are preferred. If you thrive in a fast-paced, collaborative environment and are committed to making a meaningful impact, we encourage you to apply.

Schedule. This position will work Monday - Friday, 8:00 am - 5:00 pm, and is eligible for a hybrid model that allows for a mix of remote and in-office work, with an expectation of being in the office two days per week and working from home three days. This schedule may be adjusted based on training, department, client, or community needs. 

Bilingual Language Differential Pay. *rate depends on language requirements for the position and the candidate's fluency. 

• Employees will receive scheduled earnings on a bi-weekly basis, equivalent to 5% of their regular base rate (hourly or salaried), with a maximum amount of $3,000.00 per calendar year. The annual maximum amount will be prorated based on full-time equivalency (FTE). 

Salary for this role. The starting wage is based on experience and company equity. Paid bi-weekly. 

• $23.01 - $34.53 per hour 

Essential Functions:

• Foster a culture of patient focused care, understanding that the quality of the relationship is a key factor in healing.
• Actively collaborate and communicate with staff across the agency to provide outstanding care and care coordination.
• Manage and keep organized the overall documentation requirements for certified clients.
• Communicate with attorneys, treatment providers and family members to coordinate care.
• Serve paperwork to clients in the community.
• Manage court filings for certified clients.
• If authorized and appropriate, cultivate positive relationships with each patient's outside providers to enhance care continuity and integration.
• Promote, encourage and model the practice of continuous improvement with a focus on patient experience, access, safety and treatment effectiveness.
• Help clients evaluate strengths and symptoms, and facilitate in clients setting their own goals and plan for appropriate services.
• Encourage and facilitate client involvement in their care.
• Work closely with the assigned therapist to engage certified patients in therapy and manage outreach when patients are not engaged in therapy.
• Coordinate the submission to the court of certification letters written by the medical provider or psychologist. Offer support, assistance, consultation and education to families, friends, landlords, employers, community agencies and others in order to support the client.
• Accurately and completely document of patient care records.

Qualifications

Requirements:

• Bachelor's degree in a related of field.
• Preferred: Master's degree in a related field.
• Three (3) years of relevant clinical, medical or social work experience.
• Preferred: Five (5) years of relevant clinical, medical or social work experience.
• Ability to exercise independent judgment and discretion.
• Excellent written and oral communication skills.
• Strong customer service and interpersonal skills.
• Ability to organize and prioritize workload.
• Detail-oriented with ability to multi-task.

Required Vaccination and TB Test. 

At AMHR the health and safety of our clients and staff are our top priorities. As part of this commitment, all employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and a negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary. 

Benefits:

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts (dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage*
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability*

*Eligible for benefit if working 30 hours per week or more

Our Mission.

Mission: Deeply rooted in our diverse community, we deliver state-of-the-art care and meaningful outcomes that impact emotional well-being and addiction recovery.

Vision: To foster hope and healing through compassionate, quality care.

Core Values: Passionate caring; Rising to the challenge; Honoring and respecting all persons; Believing in resilience; Putting clients and community first; Commitment to collaboration and teamwork

We are an Equal Opportunity Employer.

Aurora Mental Health & Recovery and subsidiaries (AMHR) are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We do not tolerate discrimination in any form or context, including harassment or exclusion.

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Salary : $3,000