Supervisor Safety Support/Security

Description

Aurora Mental Health & Recovery (AMHR) is seeking a committed and experienced Safety Support/Security Supervisor to lead daily safety and security operations, ensuring a safe and therapeutic environment across our programs and facilities. As part of a dedicated team, the Safety Support Supervisor plays a crucial role in supporting clients’ healthy engagement by providing and overseeing first-line responses to client escalations and incidents in both inpatient and outpatient settings. The ideal candidate brings a strong background in safety and security within healthcare or mental health, with proven expertise in managing high-pressure situations. A commitment to trauma-informed care and an ability to build rapport with clients are essential for success in this role.

Schedule. This is a full-time, on-site position working Monday through Friday, 8:00 AM to 4:30 PM. Hours may shift based on supervisory needs, with occasional early start times as early as 6:30 AM or late end times up to 6:30 PM.

Salary for this role. Starting wage is based on experience and company equity. Paid bi-weekly.

• $18.87 - $31.31 per hour

Essential Functions:

• Protect staff AMH, clients, and AMHR property by maintaining a safe and secure environment.
• Identify any safety or security concerns, including signs of crime or disorder, investigate disturbances, and address them accordingly.
• Report any safety concerns, security breaches, and unusual circumstances verbally and provide a written report.
• The Supervisor directs and develops the staff and ensures proper trainings are completed to deliver services that meet business requirements.
• Assist in hiring qualified employees by participating in the interview process and making recommendations regarding the employment of applicants.
• Maintain security/safety schedule across the AMHR properties and ensure staffing is consistent.
• Ensure that administrative records and reports regarding personnel are accurate and current by reviewing employee timecards and monitoring employee absences.
• Enforce company rules and policies regarding employee conduct by advising personnel of the company’s rules and policies on employee conduct, issuing verbal warnings and written reprimands for violations, and progressive disciplinary action as appropriate.
• Engage with clients and staff to support healthy and therapeutic engagement, management of interpersonal conflict, and prevention of escalation and other critical incidents.
• Provide first line response to escalated clients and incidents.
• Perform both verbal de-escalation and physical management/control techniques on individuals showing signs of emotional, verbal and/or physical aggression.
• Transport or provide support during transportation of escalated clients or clients in crisis.
• Act lawfully in direct defense of life or property.
• Detain criminals and evict violators.
• Monitor and control access at building entrances, including patrolling buildings and perimeter.
• Monitor alarm systems or video cameras and operate detecting/emergency equipment if applicable.
• Unlock and secure buildings as directed.
• Greet all guests, clients, and employees in a cheerful and welcoming manner.
• Participate in and helps facilitate safety drills across our facilities.
• Participate in multi-disciplinary meetings as requested.
• Provide excellent customer services, adhering to AMHRs values and philosophy of care.
• Provide operational and procedural support to ensure daily operations are executed in accordance with established procedures.
• Demonstrate commitment to professionalism, integrity, and sound judgment in all business transactions, and providing the highest customer satisfaction.
• Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Promote a safety-oriented culture.

Qualifications

Requirements:

• High school diploma or equivalent is required. Bachelor’s degree or higher is preferred.
• 1 - 3 years of experience in a security/safety role is required.
• Must have a valid Driver’s License and must pass an MVR check. Must be able to drive in inclement weather, including snow, rain, ice, and wind.
• Experience working in behavioral health setting or programs preferred.
• Prior safety/security/law enforcement/military background preferred.
• Supervisory experience for five or more employees preferred.
• Knowledge of safety awareness practices and protocols.
• Knowledge of human behavior and de-escalation techniques.
• Ability to communicate with clients, co-workers, other agencies and the community.
• Ability to manage high stress situations routine crisis situations through de-escalation and/or physical management/safety training.
• Ability to carry out diverse job duties in an efficient manner and maintain flexibility in assigned tasks.
• Ability to train staff in safety practices and de-escalation techniques.
• Skilled in understanding situational awareness and recognizing potential threats.
• Skilled in critical thinking and problem solving.
• Self-starter who takes initiative in starting and completing tasks, ability to exercise independent judgment, and work productively with a minimum of supervision.
• Strong written, verbal communication, and interpersonal skills.
• Must be able to maintain confidentiality in all matters relating to clients, staff, and projects.
• Excellent problem solving, communication skills, and positive attitude.
• Must be able to lift and move up to 50 lbs. as requested.

Required Vaccination and TB Test. 

At AMHR the health and safety of our clients and staff are our top priorities. As part of this commitment, all employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary. 

Benefits:

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts (dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage*
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability*

*Eligible for benefit if working 30 hours per week or more

Our Mission, Vision and Core Values.

Mission: Deeply rooted in our diverse community, we deliver state-of-the-art care and meaningful outcomes that impact emotional well-being and addiction recovery.

Vision: To foster hope and healing through compassionate, quality care.

Core Values: Passionate caring; Rising to the challenge; Honoring and respecting all persons; Believing in resilience; Putting clients and community first; Commitment to collaboration and teamwork

We are an Equal Opportunity Employer.

Aurora Mental Health & Recovery and subsidiaries (AMHR) are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We do not tolerate discrimination in any form or context including harassment or exclusion.

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Salary : $19 - $31