Technical Sales Support Specialist

Job Title: Technical Sales Support Specialist

Job Overview:

We are seeking a highly organized and technically adept Technical Sales Support Specialist to join our dynamic sales team. This role acts as a vital link between the sales and engineering departments, ensuring smooth communication, coordination, and execution of technical tasks. The ideal candidate will have a solid technical background, strong interpersonal skills, and the ability to manage multiple tasks efficiently.

The Technical Sales Support Specialist will assist in resolving customer inquiries, finding technical documentation and drawings, coordinating between internal teams, and ensuring customer follow-ups are handled promptly. This position is crucial in supporting the sales team with technical knowledge and project coordination, contributing to the overall success of customer relationships and sales goals.

Key Responsibilities:

• Liaison between Sales and Engineering: Act as the primary point of contact between sales and engineering teams to facilitate the communication of technical information.
• Technical Documentation: Assist in finding and managing technical drawings, specifications, and other documents required for customer projects and sales.
• Customer Interaction: Support the sales team during customer meetings by taking notes, answering technical questions, and providing follow-up as needed.
• Project Coordination: Track and manage the progress of customer requests, ensuring timely completion of action items between the sales and engineering departments.
• Product Knowledge: Develop and maintain a strong understanding of our products and solutions to answer customer inquiries and support sales efforts.
• Follow-up & Reporting: Ensure prompt follow-up with customers regarding their technical requests, and provide regular status updates to the sales team and other relevant stakeholders.
• Proposal Support: Assist with the preparation of technical proposals, quotes, and presentations for customer meetings.
• Problem Solving: Address and troubleshoot any technical issues that arise during the sales process and liaise with the engineering team for resolution.

Qualifications:

• Education: A diploma or degree in Engineering, Technical Sales, or a related field is preferred.
• Experience: 2-3 years of experience in a technical sales support or coordinator role, ideally in the construction, agriculture, HVAC, or manufacturing industries.
• Technical Aptitude: Ability to read and understand technical drawings, specifications, and documents.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams.
• Organizational Skills: Strong attention to detail and ability to manage multiple projects simultaneously.
• Problem-Solving Skills: Proactive in identifying issues and working collaboratively to resolve them.
• Software Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software (such as Salesforce) or project management tools is an asset.
• Team Player: Ability to work well in a collaborative environment across multiple departments.

Why Join Us?

• Competitive salary and benefits package
• Opportunities for growth and development within the company
• Collaborative and dynamic team environment
• Exposure to innovative products and industry-leading technologies

About Aurora North America LLC: Aurora North America is a rapidly growing manufacturer of heating, ventilation and air-conditioning (HVAC) systems and components for the non-automotive vehicle market. We are part of a Global Group headquartered in Germany. Aurora offers a competitive salary and benefit package, a flexible work schedule and team members with a winning “Can Do” attitude. If you're a technically savvy individual who enjoys working with both customers and engineers, we encourage you to apply for the Technical Sales Support Specialist position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• ERP System: 1 year (Preferred)
• CRM Software (Salesforce, Zoho, etc.): 1 year (Preferred)
• Sales support: 2 years (Preferred)

Work Location: In person