Strategic Account Manager - Intermodal

Job Details

Description

The Strategic Account Manager – Intermodal is a pivotal customer-facing sales role designed to drive organic growth for the company through both new and existing customer relationships. Intermodal will be responsible for managing and expanding relationships with key customers who utilize intermodal transportation services. This role will involve a strategic approach to account management, ensuring customer satisfaction, optimizing solutions, and contributing to overall growth objectives. The role requires expertise in intermodal logistics, supply chain management, and customer relationship management.

Key Responsibilities

• Account Management: Serve as the primary point of contact for assigned strategic accounts, ensuring client satisfaction, retention, and long-term partnerships.
• Business Growth: Identify opportunities for new business, expand service offerings to existing clients, and drive revenue growth through tailored solutions.
• Customer Solutions: Collaborate with cross-functional teams (sales, operations, customer service, etc.) to create customized intermodal solutions based on client needs.
• Strategic Planning: Develop and implement account plans to meet customer objectives and align with company goals. Monitor key performance indicators (KPIs) to assess and improve service delivery.
• Negotiations & Contracts: Lead negotiations on pricing and contracts ensuring competitive and mutually beneficial agreements.
• Market Insights: Stay current on industry trends, competitor activities, and regulatory changes, using this information to advise clients and adapt strategies.
• Problem Resolution: Proactively address and resolve issues related to service delivery, performance, and customer concerns.
• Reporting & Analysis: Provide regular updates on account performance, sales projections, and market intelligence to senior management. Develop reports and presentations for key stakeholders.
• Collaboration: Work closely with the intermodal operations team to ensure smooth service execution and handle any operational challenges.
  
  

Qualifications

• Experience: 5 years of experience in intermodal transportation, logistics, or supply chain management. Prior experience in account management or sales is highly preferred.
• Education: Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field. MBA or related advanced degree is a plus.
• Skills:
• Strong negotiation, communication, and interpersonal skills
• Proven ability to manage complex client relationships
• In-depth understanding of intermodal transportation processes and market dynamics
• Ability to analyze data and develop actionable insights
• Proficiency in CRM software, Microsoft Office Suite, and other industry-specific tools
• Personal Traits: Highly organized, self-motivated, and results-driven with the ability to work both independently and as part of a team.
  

Working Conditions

• Occasional travel to client sites or industry events
• Full-time, in-office setting
  
  

Aurora Parts & Accessories, LLC is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable federal, state, or local laws. All employment decisions, including hiring, promotions, compensation, benefits, and job assignments, are made without regard to these protected characteristics.