What are the responsibilities and job description for the Client Services Representative position at Aurora Ripple Enterprises?
Aurora Ripple Enterprises is a growing, privately owned Sales and Marketing company in the area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our client services team! This is seasonal to a possible full-time position.
If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.
Responsibilities:
- Attracts potential customers by answering product and service questions
- Handling customer order related questions, inquiries, and complaints
- Recommends products that will meet customers’ needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Maintaining current knowledge of products offered
- Perform all other related duties as assigned
Requirements:
- Positive attitude and excellent communication skills
- Knowledge of principles and processes for providing excellent customer service.
- Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
- High school diploma or equivalent
- Support company values and standards of integrity
- Excellent verbal and interpersonal skills with a high degree of professionalism
- Must be able to function as part of a team as well as independently
Salary : $45,000 - $54,000
