What are the responsibilities and job description for the Customer Service - Management Training position at Aurora Ripple Enterprises?
We are committed to employee satisfaction and driving the success of our business. We focus on talent, passion, and culture. We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together a Management Training Program to develop our Customer Service Specialists into Senior Customer Service Territory Managers in 6-12 months. Due to recent growth and new client partnerships, we are aggressively seeking top talent to join our team and take their career to the next level.
Position Description:
- Train on customer service and sales solutions and master our outreach methods
- Meet directly with customers and provide product recommendations, answer questions, and process sales orders
- Build genuine relationships with customers to drive customer satisfaction and retention rates
- Keep detailed reports on all customer interactions including order requests, customer complaints, and referrals
- Maintain a comprehensive working knowledge of all available products and services as well as industry trends to keep an edge against competition
- Develop leadership and team development skills by working with Senior Level Managers
Under the direction of the Senior Manager, you will develop skills in:
- Customer Service and Relations
- Sales
- Brand Development
- Consulting
- Territory Management
- Telecommunications and Technology Services
- Interviewing
- Acting as a Liaison with Clientele
- Direct Customer Service/Sales
Our ideal qualifications are:
- No Degree Required. Must have a customer service background
- Excellent interpersonal, research, and training skills
- Strong Student Mentality and willingness to learn and grow in a team environment
- Grace under pressure and good judgment in sensitive situations
- Mastery of good habits and professionalism
An entry-level customer service position at Aurora Ripple will accelerate your professional development in the job market and provide you with hands-on training that will prepare you for your future career. We want to give you a rewarding, practical work experience. If you want to work at a place you love and enjoy the people and the environment, Apply Now!
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Salary : $42,000 - $54,000
