Admissions Patient Liaison (Full Time)

Admissions Patient Liaisons provide customer service and admissions support to patients with substance use and emotional/psychiatric disorders, families, and community partners. They ensure the safety and well-being of patients and carry out general admissions assistance necessary for the assessment and admission of children, adolescents, adults, and older adult patients as assigned.

*Pay Range: $21/hr. to $25/hr.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Pre-Admission Phone Calls: Respond to routine and crisis calls coming into the Intake Department. These may include: program inquiries, scheduling of assessments, direct requests, referrals, and questions from patients, families, or community partners, and crisis calls.

• Participate in the pre-assessment process for patients: (a) helps identify patients' problems and needs for services; (b) provides information about programming available at the hospital; (c) utilize and further develop an understanding of psychiatric terminology and diagnoses and demonstrate empathy for patients with unique emotional needs.
• Pre-Admission On-site Patient Care: Participate in facilitating patient admissions: (a) meet patients in the lobby or with EMS/Law Enforcement and escort the patient to their designated assessment rooms; (b) ensure that patient’s paperwork is complete for clinical team and RNs to review; (c) monitor patients while in their assigned assessment rooms to ensure their safety and address any patient care needs as directed by the Intake clinicians and RNs; (d) communicate information regarding patients' behavior while onsite to the Intake clinicians, RNs, and physicians; (e) maintain communication across departments about patients’ status (with Intake staff, business office, receptionist, and patient unit staff).
• Hall Monitor/Attendant: An important role in all patient admissions includes monitoring them for safety, whether that be for suicidal risk, aggression, or possible elopement. Hall Monitors/Attendants will be informed of the protocol for the patients and staff and assist in assuring any additional safety processes for patients before they admit to the unit.
• Documentation and Reports: Maintain patient, program, department, and related documentation. Carry out clerical and administrative assignments to support patient care and department and organization operations. Assist with the documentation, data entry, and written/electronic records associated with the admissions process. Analyze data and complete call reports.
• Other Duties: Upholds the Organization's ethics and customer service standards. Performs related duties, as requested.

Requirements

• Associate’s Degree in health-related field or other related work experience

• BLS (Basic Life Support ) Certification for Healthcare Providers following the American Heart Association guidelines (or obtained within 60 days of hire)

• Experience in a healthcare, medical, or public health setting

Preferred Education and Experience

• Bachelor’s in Psychology, Social Work

• Experience in a behavioral health setting

Benefits

• 401K Retirement Plan
• Health Insurance
• Vision Insurance
• Dental Insurance
• Pet Insurance
• Healthcare Spending Account & Dependent Care Spending Account
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• PTO Plan
• Holiday Premium Pay
• PTO Cash Out option
• Sick Pay
• Short and Long-Term Disability (with additional buy-in opportunities)
• Tuition Reimbursement
• Employee Assistance Program
• ID Theft Protection
• Employee Appreciation Events
• Employee Discount Opportunities