Technical Services Coordinator

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.

AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.

We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found here.

Position Purpose:

The Technical Services Coordinator supports Information Technology Services. The requirements of this position include assisting with purchasing processes, supporting budget activities, helping maintain vendor relationships, contributing to technical documentation, and supporting IT operations and services.

Core Competencies:

• 1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
• Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
• Handles all information with tact and discretion and recognizes the confidential nature of university business.
• Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions:

• Create purchase order requisitions and place orders in compliance with university policies and procedures.
• Track ordered items to verify complete delivery of all products.
• Review invoices for categorization and accuracy and obtain required approvals.
• Monitor the lifecycle of software, licenses, and support agreements and process renewals.
• Support budget management by initiating budget adjustments, monitoring actuals, and developing budget projections.
• Coordinate digital signage content distribution across campus displays.
• Contribute to vendor relationship management and positive service quality assurance.
• Utilize tools and systems to communicate and collaborate effectively.
• Assist with user account management for various applications.
• Support departmental organization by helping with inventory management.
• Aid in producing instructional guides or documentation.
• Perform additional tasks or projects as assigned.

Essential Job Requirements:

Education: High School Diploma required. College degree preferred.
Experience: Experience in an office environment and/or Information Technology preferred

Skills:

• Strong written and verbal communication skills.
• Must be detail-oriented with excellent organizational skills.
• Flexibility to handle changing priorities and ability to multitask.
• Ability to work independently and collaboratively.
• Excellent Microsoft Office Skills
• Knowledge of collaboration tools (Confluence, RingCentral, SharePoint, Slack, Teams, Trello, and Zoom).
• Familiarity with project management tools.

The pay range referenced in the job posting is the budgeted amount the university reasonably expects to pay for this position. The final pay rate will not be below the lowest pay rate listed herein.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.

Aurora University is an Equal Opportunity Employer.

Aurora University offers competitive, flexible benefits to eligible employees.

• Health Insurance
  Choice of HMO or PPO offered through BlueCross BlueShield of Illinois.
• Dental and Vision Insurance
  Choice of two dental plans and vision insurance offered through Blue Cross Blue Shield.
• Life Insurance and AD&D
  1.5 times annual salary, dependent on age. Additional life insurance also may be purchased for self, spouse, and children.
• Long Term Disability
  60% of salary, taxable and nontaxable options.
• TIAA Retirement Account
  The University offers a 403b retirement plan, administered by TIAA. Matching contributions offered first day of employment to eligible employees, at the discretion of the University and Board of Directors.
• Flexible Spending Accounts (FSA)
  FSAs are available for medical costs and dependent care costs.
• Paid Time Off
  Vacation, personal, and sick leave are provided to eligible employees.
• Holidays
  The university observes nine major holidays where the university is closed.
• Tuition Assistance
  Tuition assistance for AU undergraduate courses is available to eligible employees and eligible family members beginning the term following one (1) year of regular, full-time employment. Tuition assistance for graduate programs paid at 60% for employee following Senior Leadership approval.
• Tuition Exchange Consortiums
  AU is a member of the Tuition Exchange (TE) and the Council of Independent Colleges Tuition Exchange Program (CIC-TEP) enabling full-time employees and eligible family members to be eligible for tuition assistance at more than 600 universities nationwide. Eligibility for the CIC-TEP and TE programs is one (1) year of regular, full-time employment as of 8/31.