Remote Assistance Specialist

Who We Are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and more reliable and efficient than ever before. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you'll solve massively complex problems alongside other passionate, smart people, growing as an expert while broadening your field of knowledge. For Aurora’s latest news, visit aurora.tech or follow us on LinkedIn.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.

Shifts Available: Day and Night shifts, with potential weekend availability required.

In this role, you will

• Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
• Safely send remote commands to autonomous vehicles for on road and closed course testing
• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
• Escalate operational blockers with suggested solutions
• Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
• Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
• Interact with the public as an ambassador for Aurora
  
  

Required Qualifications

• Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
• Excellent communication skills, both written and verbal
• Keen attention to detail
• Ability to prioritize and make strategic decisions proactively
• Consistent focus on safety
• Ability to think critically
• Willingness to learn every day
• Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
• Must pass initial and random drug and alcohol screenings
• 100% in office with the ability to travel as needed
• Available to work day or night shifts
• Ability to work early mornings or late nights, on rotating shifts
• Ability to work regular overtime and some weekends
  
  

Desired Qualifications

• Experience in operations, technology, customer service, or automotive field
• Proficient in G-Suite
• Command line interface experience
• Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
• Experience working in a collaborative environment - team player
  
  

The base hourly wage range for this position is $26.00-$36.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#Associate

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.

To learn more about life at Aurora please visit our company culture page.