BDM or Account Manager or Client Engagement Manager - Fremont, CA

BDM or Account Manager or Client Engagement Manager

Hyderabad, India

Full Time

Aurum Data Solutions is looking for a highly skilled and motivated business development role (BDM or Account Manager or Client Engagement Manager) for on-site in Fremont. Candidates those who re willing to come onsite to our office on daily basis. It s a base salary plus commission incentives based on what they bring to the company. You will be responsible for communicate with clients to get new clients/business, building and maintaining strong client relationships, driving customer satisfaction, and ensuring the successful delivery of managed services. This client-facing role requires exceptional communication, relationship management, and leadership skills.

ABOUT AURUM:

At Aurum Data Solutions, our business is helping your business succeed. Whether you need help with an existing Big Data setup or build one from scratch, we ve got programs and services you need to make your business rock. With over 20 years of experience in the IT services industry, we have seen it all. From the latest technologies to some of the niche ones, integrating legacy systems with state-of-the-art technologies, we have experts to handle your needs. Our focus is finding areas where your business could be more productive and successful and then helping you develop the path to get it there.

We offer many IT Services like E-commerce, Microsoft Dynamics, Big data, Data Science, DevOps & Automation, Cloud Services, Data Analytics and Full stack Development......etc.

WHY WE'RE LOOKING FOR YOU:

At Aurum Data Solutions, client relationships are our top priority. We're seeking a dedicated and personable account manager to maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact. The ideal candidate is passionate about sales, driven to hit targets, and committed to providing exceptional customer service. If you love building meaningful, long-lasting relationships that drive our business forward, you'll thrive in this role.

WHAT YOU'LL DO:

• Develop and maintain long-term relationships with assigned clients, serving as the primary point of contact for all account-related matters.
• Understand client needs and business objectives, and proactively identify opportunities to expand services and enhance customer value.
• Collaborate with cross-functional teams to ensure the timely and successful delivery of managed services, meeting or exceeding client expectations.
• Monitor client satisfaction and address any concerns or issues promptly, working closely with internal teams to resolve problems and drive continuous improvement.
• Demonstrate advanced knowledge of Microsoft Products and their applications, providing guidance and recommendations to clients based on their specific requirements.
• Develop strategic account plans to drive customer success and business growth and Prepare regular reports on account status, project progress, and customer feedback.
• Identify opportunities for upselling and cross-selling additional products and services.
• Act as a trusted advisor to clients, providing strategic guidance and thought leadership on industry trends and developments.
• Prioritize and manage multiple tasks and client engagements effectively, ensuring deadlines and objectives are met.
• Be all eyes and ears to constantly look for customer business and IT challenges, cross-functional team connections and align with our value propositions.
• Demonstrate a strong sense of urgency, the ability to think on your feet, and make sound judgments in high-pressure situations.

PREFERRED QUALIFICATIONS

• Bachelor's degree or higher in Information Technology, Computer Science, or related field.
• 10-12 years of proven client-facing account management experience or Business Development experience in IT Solutions and Services experience.
• Advanced knowledge and experience with Microsoft Products, including Office 365, Azure, and other relevant solutions.
• Strong Business Process and technical expertise in Enterprise Business Applications, Data and Analytics, IT infrastructure, Cloud, DevOps and Security solutions/services.
• Excellent communication, facilitation, relationship management, and interpersonal skills, with the ability to lead, influence, and motivate others.
• Ability to work both strategically and tactically, adapting to changing priorities and driving process improvements.
• Highly organized and delivery-focused, with a track record of working effectively in a team-oriented environment.
• Ability to assess complex situations, identify solutions quickly, and exercise sound judgment.