What are the responsibilities and job description for the Client Relationship Manager position at Austin Benefits Group?
Austin Benefits group is a leading employee benefits firm that provides benefit solutions to both private and publicly traded companies. We provide our clients with a highly responsive team to deliver unmatched service, education and smart benefit solutions.
Austin Benefits is currently looking for a new member to join our team as a full time Client Relationship Manager - Business Insurance. The Client Relationship Manager is responsible for building and maintaining strong relationships by providing the highest level of customer service and support to our clients. The Client Relationship Manager oversees a robust group listing.
ESSENTIAL JOB FUNCTIONS
- Maintains effective service models to ensure long term client satisfaction and retention
- Provide superior daily account management and support for the clients
- Responsible for the client renewal process from start to finish
- Cross selling to existing clients achieving year over year account revenue growth
- Oversee the seamless transfer of client coverage from client/carrier/administrator/employees
- Identify and resolve claims, billing and administrative issues that arise
- Build and maintain excellent relationships with team mates, clients and vendors
- Maintain the agency management system to ensure data is up to date and accurate
- Expand knowledge in health care compliance
- Expand knowledge in industry and products
- Perform in-person and virtual benefits learning sessions for our clients
- Create customized service plans to address clients’ needs
- Schedule regular meetings and check ins with our clients to ensure they are satisfied
- Participate in events, seminars and other out of office development and networking opportunities
- Assists Analytics and Client Support team as needed
- All other duties as assigned.
