What are the responsibilities and job description for the Ticket Head Quarter’s Representative – Part Time position at Austin FC?
Austin FC joined Major League Soccer (MLS) as the League’s 27th club in January 2019. Austin FC began competing in MLS in April 2021 and played its first match at home on June 19, 2021, in the new, 100% privately financed, state-of-the-art Q2 Stadium in Austin. Austin FC currently holds the longest active sellout streak in MLS.
Austin FC is actively seeking part-time Ticket Head Quarter’s Representatives who will assist fans to have a flawless experience with SeatGeek and retrieving mobile tickets. This position will troubleshoot through any issue’s guests have as they come into Q2 Stadium.
The position is based in Austin, TX. Your contributions will be hugely important to help us build a uniquely Austin experience for every guest who comes through our doors. Join Austin FC in 2025 as we continue to Grow the Legend.
Are You Someone That:
· Has a positive attitude, strong work ethic and passion for flawless execution?
· Can carry out daily duties without direct supervision?
· Can trouble shoot situations and solve problems quickly?
· Is dependable and has the ability to follow directions?
· Can focus on providing great customer service, and not get distracted watching the game on the field?
· Is comfortable working in large crowds, loud environments, and all-weather conditions?
You Will:
· Assist guests enter Q2 stadium by ensuring that their mobile ticket experience is simple and flawless; and
· Assist guests purchasing their tickets; and
· Resolve patron conflicts and complaints during event days; and
· Be proactive and find ways to deliver an above and beyond experience to guests; and
· Assists the Ticket Operations Coordinator as needed.
You Have:
· Experience within the sports, entertainment, hospitality, or in customer service preferred
· Ticketing experience is a plus
· Ability to work independently and take initiative
· English language proficiency is essential and Spanish/English bilingual skills are a plus
· High level of communication and interpersonal skills
· Exemplary problem-solving skills and ability to work in fast paced environment
Other Details:
· It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law.
· All selected candidates are subject to passing a background check prior to employment.
· Hours are variable and can include early mornings, late evenings, weekends and some holidays. Hours are not a guarantee.
