Phone Operator Specialist

Austin Gastroenterology is a 40-year-old practice with more than 35 physicians and 30 advanced practice providers located in 17 locations throughout the greater Austin area. We service areas in Austin, Kyle, Round Rock, Cedar Park, Bee Cave, Georgetown, and many more. Our physicians, their care teams, and the administrative staff at Austin Gastro are all committed to providing excellent patient care and a positive and challenging work environment. Quality care for our patients and their families is our number one goal.

Austin Gastro is proud to be partnered with GI Alliance. Just like our city, Austin Gastro is growing. We are always looking for physicians, advanced practice providers, related GI specialists, clinical and administrative staff members to join our team.

We are currently looking to add a full-time Phone Operator Specialist at James Casey.

4310 James Casey St. Suite 4A Austin TX 78745

Main Job Functions

• Assist with high call volume
• Provides accurate and friendly service over the phone
• Identifying & address patient issues
• Assist in collecting patient and insurance and payment information.
• Directs callers immediately to clinical staff as necessary
• Perform other office duties as assigned

*This list is not meant to be an all inclusive list of duties*

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 6 months experience preferred in a related field. Call center experience is preferred.
• Performance Requirements:
  • Knowledge of computer programs and applications.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Excellent Ability to communicate written and verbally.
  • Comfortable in addressing issues and upset patients. Able to solve problems in a positive manner.
  • Skill in operating office equipment
  • Skill in handling incoming phone calls and triaging appropriately.
  • Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
  • Ability to flexibly respond to changing demands.
  • Ability to organize and prioritize tasks effectively.

Benefits

• 401(k)
• Major Medical Insurance
• Dental
• Vision
• Life (employer paid)
• Short Term Disability
• Long Term Disability (employer paid)
• Health Savings Account and Flexible Spending Account
• Additional Supplemental Insurance
• Paid time Off

Schedule

Monday- Friday

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.