Police Dispatcher Lead

JOB DESCRIPTION

JOB TITLE: POLICE DISPATCHER LD PAY GRADE: PD2

JOB CODE: FLSA STATUS: NON-EXEMPT DATE REVISED: 01/16/2025 HC

DUTY DAYS: 260 LEGACY JOB CODE:

FUNDING SOURCE: THIS POSITION IS LOCALLY FUNDED.

AUSTIN ISD EQUITY STATEMENT:

Austin ISD is committed to developing shared definitions and expectations of equity across our District that are consistent
with our Board priorities. The board adapted definition of equity from the National Equity Project will guide our
transformational work.

Educational equity means that each child receives what they need to develop to their full academic and social potential.
Working towards educational equity involves:

• Ensuring equally high outcomes for all participants in our educational system; removing the predictability of success

or failures that currently correlates with any social or cultural factor;

• Interrupting Disrupting inequitable practices, examining biases, and creating inclusive multicultural school

environments for adults and children; and

• Discovering and cultivating the unique gifts, talents, and interests that every human possesses.

https://nationalequityproject.org/

-Austin ISD Board President, February 2019

MINIMUM QUALIFICATIONS:

This position requires a High School Diploma or G.E.D and incumbent must hold a current Telecommunicator License from
the Texas Commission on Law Enforcement (TCOLE). An Advanced Telecommunicator License from TCOLE and a minimum
of five (5) years of Law Enforcement dispatch experience is preferred. This position requires incumbent to be able to
successfully complete the Telecommunication Specialist (Dispatcher) State Certification and obtain the following
certifications within the 1st year of hire: TCIC Terminal Agency Coordinator Training, TCIC/TLETS Associate Trainer Course,
and Telecommunications Training Officer Course.

SKILL REQUIREMENTS:

This position requires incumbent to be able to handle multiple duties simultaneously and effectively respond to
interruptions. Incumbent must be able to operate a wide variety of communications equipment, as well as standard office
equipment such as computers, calculators, and copiers. The ability to learn and retain knowledge of department policies
and procedures is necessary. This position requires strong interpersonal skills and the ability to adapt to an environment
that may change quickly.

JOB PURPOSE AND RESPONSIBILITY:

Incumbent serves as lead of the AISD Police Dispatchers and assists the Dispatch Supervisor. Incumbent ensures that all
Police Dispatchers receive proper training and TCOLE Licensing within their first year of employment. Incumbent will
monitor phone and radio communications, alarm systems and dispatching Police Officers or maintenance workers as
required. Incumbent relies on established procedures and may use department and equipment manuals as required. In the
absence of the Dispatch Supervisor, incumbent assumes the Dispatch Supervisor role and assumes all related
responsibilities/duties of that role.

Page 1 of 3

AUSTIN ISD
JOB DESCRIPTION

policies/procedures set forth in the Austin ISD Police Directives and Procedures as well as the Communications Standard
Operating Procedure Manual.

• Assist the Dispatch Supervisor with annual performance evaluations for dispatch employees.

• Ensure that local and state systems are functional by coordinating with local IT, Telecom, State DPS, and other

personnel as necessary, to sometimes include outside contractors.

• Maintain and supervise required training for dispatchers based on “No Place for Hate”.

• Receive and route student arrest information to respective Principal, School Resource Officer, and Director of

Discipline within 24 hours of receiving information as required by Law.

• Ensure that the Telecommunication Specialist (Dispatcher) completes his or her required State Certification within first

year of hire, which is a requirement for continuing employment with the AISD Police Department.

• Assist with screening and interviewing applicants for positions as a Police Dispatcher.

• Assist with the completion of the Dispatch shift schedule, ensuring all shifts are covered, and assist with finding

coverage when required when the lead dispatcher is unavailable to cover the shift.

• Ability to, on short notice, cover dispatch shifts for sick call out, scheduled vacations, and scheduled time off for

dispatch employees.

• Ability to obtain the following certifications within the 1st year of hire, TCIC Terminal Agency Coordinator Training,

TCIC/TLETS Associate Trainer Course, Telecommunications Training Officer Course.

• Ensure that TCIC/NCIC Policy and Procedure is followed by the Austin ISD Police Department employees in the

department’s semi-annual audits, which include retests of TCIC/NCIC, TLETS, and Police Mobile Courses.

• Assist Dispatch Center Dispatchers during heavy call times to include but not limited to the following duties:

• Screen and direct telephone calls by determining the nature of the call and dispatch personnel as required, direct calls

to the appropriate person, take and deliver messages.

• Monitor school District alarm systems, dispatch patrol officers as necessary; update account information, assist

personnel with alarm panel problems and contact alarm technicians.

• Monitor, record, and log all information transmitted across radios.

• Enter and retrieve data on computer systems regarding calls requiring officers to be dispatched.

• Perform miscellaneous administrative/clerical duties to include typing, filing and other duties as assigned.

• Position involves securing highly sensitive department and AISD information

Page 2 of 3

AUSTIN ISD
JOB DESCRIPTION

• Provide an exceptional customer experience for all AISD stakeholders with intentional and professional practices that

promote a culture of respect and focus on achieving equitable outcomes.

OTHER DUTIES AS ASSIGNED:

Perform other related duties as assigned; however, all employees are required to comply with lawful directives in rare
situations driven by need where a team effort is required.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. This position may involve rare exposure to blood or body fluids. Regular attendance is
required for this position.

Tools/Equipment Used: Standard office equipment including personal computer and peripherals

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching, high dexterity

Lifting: Occasional light lifting and carrying (less than 15 pounds)

Environment: Standard office, sometimes noisy; high stress environment within a normal dispatch office setting; regular
attendance is required

Mental Demands: Work with frequent interruptions, maintain emotional control under stress;

PERSONAL WORK RELATIONSHIPS:

Incumbent reports to the appropriate supervisor of the department. Incumbent receives both detailed and general
instructions from the Dispatch Supervisor on a daily basis. Completed tasks may go to a co-worker or the supervisor for
review. Incumbent has frequent contact with co-workers and other personnel within the department, faculty, staff,
students, parents, and the public. This position involves extensive telephone work and response to numerous and varied
inquiries and requests from contacts listed above.
The Austin Independent School District, as an equal opportunity educational provider and employer, does not discriminate on the basis of
race, color, ethnicity, religion, national origin, gender, disability, sexual orientation, genetic information, gender identity, or gender
expression or any other basis protected by law in educational programs or activities that it operates or in employment decisions.