What are the responsibilities and job description for the Front Desk Agent position at Austin Marriott North?
Austin Marriott North is a welcoming and convenient hotel located in the La Frontera E-Commerce Park of Round Rock, Texas. With easy access to major corporate offices such as Dell Technologies, Emerson, Hewlett Packard, and IBM, it caters to both business and leisure travelers. Guests can enjoy the on-site restaurant, RC Grille, as well as amenities like high-speed Wi-Fi, a fitness center, an indoor pool, and comfortable rooms with pillow-top beds. The hotel offers a retreat where you can unwind after exploring the lively city of Austin or visiting local attractions like Typhoon Texas.
This is a full-time on-site role for a Front Desk Agent located in Round Rock, TX. The Front Desk Agent will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering inquiries, and providing exceptional customer service. Additional tasks include managing phone calls, coordinating with housekeeping, and ensuring the front desk and lobby areas are well-maintained and organized.
- Excellent customer service and communication skills
- Experience with hotel management software and reservation systems
- Strong multitasking and organizational skills
- Ability to work flexible hours, including weekends and holidays
- Attention to detail and problem-solving skills
- Ability to work effectively in a team environment
- Experience in a similar role or hospitality industry is a plus
- High school diploma or equivalent; additional education in hospitality or related fields is beneficial